Sales Operations Coordinator

What You’ll Do (Essential Duties and Responsibilities):  

• Serve as a central resource for Tempur Retail Stores, managing and coordinating a broad range of field sales support, administrative, system access, and operational requests through resolution. 

• Troubleshoot and resolve user setup, account access, and configuration issues across various retail systems, escalating technical issues to the appropriate support teams when needed. 

• Coordinate user account setup and access for financing/lender platforms, CRM systems, SharePoint, new store locations, and new users.

• Set up and maintain various online applications utilized by the retail channel. 

• Serve as a Bonfire administrator, including new user setup and troubleshooting store-level technical issues.

• Coordinate promotional and non-promotional store signage kits, including ordering, shipping, and tracking.

• Support new store openings and renovations by coordinating the ordering, shipping, and tracking of signage, furniture, and other store materials. 

• Manage and escalate store and customer support requests submitted through Zendesk, ensuring issues are directed to the appropriate internal teams for resolution.

• Coordinate Accounts Receivable issues between field teams and the Accounts Receivable team, including escalation and follow-up as appropriate. 

• Process Accounts Payable submissions and general ledger coding, and manage FedEx billing activities.

• Coordinate administrative setup and ongoing support for new vendors and store utilities.

• Manage fleet vehicle administrative processes and related documentation for the retail store organization.

• Obtain and distribute Certificates of Insurance and business licenses for store locations as required.

• Coordinate requests from stores and municipalities for location documentation and compliance information, including Certificates of Occupancy, fire monitoring information, permits, and related records.

• Provide requested sales receipt information to stores and coordinate other field sales support requests as needed.

• Maintain accurate and up-to-date POP Shop items and manage approval workflows for POP Shop orders, ensuring stores have access to the correct materials; coordinate decorative item and lighting replacement requests for store locations.

• Maintain accurate online store listings and store-specific records across Yext, Salesforce, the Retail Locator, the master store list, store hours change request form, SurveyMonkey, booking links, and other applicable systems, including addresses, hours, photos, and related store information.

• Receive, review, and route physical mail received by the office, including landlord and estoppel-related information, to the appropriate internal departments.

• Obtain, organize, and maintain store closeout paperwork and related documentation.

• Partner cross-functionally with store teams and internal departments to research issues, route requests, track open items, and support timely resolution of operational needs.

• Perform other duties as assigned.

What You’ll Need (Qualifications):

• 3 or more years of experience in retail operations, sales operations, customer service, merchandising support, order management, or a related field.

• Demonstrated ability to organize multiple priorities, maintain accurate details, and follow assignments through completion in a fast-paced environment.

• Strong written and verbal communication skills with the ability to support store teams and collaborate effectively across functions.

• Demonstrated problem-solving and analytical skills, including the ability to review reports, identify exceptions, and coordinate practical solutions.

• Proficiency in Microsoft Office, particularly Excel, Outlook, Word, and PowerPoint; experience with Microsoft Dynamics, point-of-sale systems, or retail reporting tools is preferred.

• Ability to work independently while contributing effectively in a team environment.