Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support hospitality customers in a fast-moving service environment. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping callers, managing reservation requests, and delivering an excellent customer experience through every interaction. The person in this role will handle a mix of inbound and outbound communication, document information carefully, and work closely with internal teams to resolve customer needs efficiently.

Responsibilities:
• Manage incoming and outgoing customer calls while maintaining strong service levels and meeting team performance expectations.
• Process reservation requests with close attention to accuracy, ensuring all booking details are entered correctly into internal systems.
• Record customer needs, updates, and service issues clearly using effective written communication and proper grammar.
• Respond to client concerns in a courteous and solution-focused manner, coordinating with other departments when additional support is needed.
• Navigate multiple systems efficiently to access information, complete transactions, and provide timely assistance.
• Start scheduled work promptly, remain dependable throughout the shift, and complete assigned tasks within expected timeframes.
• Support changing business needs by taking on additional customer service duties and special assignments as required.• At least 6 months of experience in a call center, customer service, or a similar customer-facing environment is preferred.
• Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.
• Proven problem-solving ability and sound judgment when addressing questions, concerns, or service-related issues.
• Comfort working collaboratively in a team-oriented setting while also managing individual responsibilities effectively.
• Working knowledge of internet-based tools and Microsoft Word, Excel, and Outlook.
• Ability to learn and move through multiple systems accurately in a fast-paced environment.
• Dependable work habits, including punctuality, accountability, initiative, and a strong sense of ownership over assigned work.