Personal Banker Associate I

Overview Make banking a Fifth Third better®. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Selected candidates are intended to become a Retail Personal Banker I after completing a 9‑week onboarding and education program that includes rotations in operations and Sales & Service. A certification at the conclusion of the program will demonstrate the skills necessary to perform successfully in the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using a consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains a focus on acquiring new households and/or deepening existing customer relationships through activities such as lobby leadership, aisle time, and tele‑consulting. This role is responsible for processing teller transactions and working as a member of the platform staff. The position is responsible for risk management by openly exchanging ideas, elevating concerns, and personally following policies and procedures as defined. The candidate must act with integrity, always doing the right thing for customers and colleagues, and ensuring a positive customer experience while operating within the bank's risk appetite. Essential Duties and Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in‑depth knowledge of retail consumer and small business products and services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Primarily focus on cross‑selling to existing customers and engaging in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events). Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs regarding the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Answer customer questions confidently and take ownership of customer issues. Maintain confidentiality and a position of trust and responsibility in all business dealings. Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening/servicing the full range of retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Assist in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure. Supervisory Responsibilities None. Minimum Knowledge, Skills, and Abilities Required College degree or equivalent work experience providing transferable skills. Preferred experience in the financial industry. Demonstrated ability to grow comfort with sales activities designed to acquire new consumer household and small business customers or cross‑sell to existing customers. Proficiency in advanced mathematical functions for analysis of credit and financial information. Professional appearance and strong verbal/written communication skills to represent Fifth Third Bank. Working knowledge of retail policies and procedures to utilize good judgment in making sound decisions. Must hold S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position. Working Conditions Normal office environment. Extended viewing of computer screens. Program requires the ability to travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate for various classroom training sessions. Compensation and Benefits The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range vary based on factors such as role, relevant skill set, relevant experience, education, and geographic location. Our extensive benefits programs support the physical, financial, emotional, and social well‑being of our employees and their families. For more information, visit the Benefits page ( or consult your talent acquisition partner. Location Akron, Ohio 44308 Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr