Financial Center Manager - Richmond Manchester Financial Center

Job Description This position is responsible for managing a financial center and its employees on a day-to-day basis, operating as a business owner and fostering a client‑centric culture. Responsibilities Develop talent, including proactive sourcing of candidates. Manage client traffic, engaging and appropriately routing clients to foster retention. Manage business results through formalized management routines and coaching. Create a world‑class client experience environment. Manage market‑level initiatives prescribed by market leaders. Drive operational excellence by engaging employees in business strategy. Manage organizational priorities and ensure effective execution. Managerial Responsibilities Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results. Risk Manager: lead and encourage the identification, escalation and resolution of potential risks. People Manager & Coach: know and develop team members through coaching and feedback. Financial Steward: manage expenses and demonstrate an owner’s mindset. Enterprise Talent Leader: recruit, onboard and develop talent, and support talent mobility for career growth. Driver of Business Outcomes: deliver results through effective team management, structure, and routines. Required Qualifications 1+ years of leadership experience demonstrated through coaching, training, or motivating a work team. Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaborate effectively to build and nurture strong relationships. Display passion, commitment and drive to deliver an experience that improves clients’ financial lives. Confident in identifying solutions for clients based on their needs and able to resolve problems independently or bring in others as needed. Communicate effectively and confidently, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Apply strong critical thinking and problem‑solving skills to meet clients’ needs. Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations. Efficiently manage time and capacity. Manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment. Interpret performance results, find opportunities to drive success and hold others accountable to results. Must be able to work weekends and/or extended hours. Desired Qualifications 1+ years of management experience including hiring, coaching and developing direct reports. Experience in financial services and knowledge of industry products and solutions. Experience in an environment with individual and team goals where goals were routinely met or exceeded. Bilingual skills. Key Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America). Hours Per Week 40 #J-18808-Ljbffr