Lab Support Svcs Specialist 2

Wellstar Job Opportunity

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift: Evening (United States of America)

Job Summary:

Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction. Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing. Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise. Job Knowledge: Maintains current personal training, education and practice of policies and procedures. Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data Communication: Practices information monitoring, investigation, resolution and hand-off to team members. Performs other duties as assigned.

Core Responsibilities and Essential Functions:

Performs responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy):

1. Will take on lead duties in the absence of the supervisor or manager.
2. Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.
3. Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.
4. Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.
5. Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.
6. Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department.
7. Modular Pre-Analytics System and Storage Unit (if Required)
   • Key Operator for the Pre-Analytics and Storage Unit
   • Monitors and identifies system monitor functions
   • Thorough knowledge of Pre-Analytics computer functions and specimen location
   • Thorough knowledge of each Pre-Analytics module and their function
   • Responsible for performing daily maintenance for Pre-Analytics module and all components
   • Complete understanding of processes for the Pre-Analytics module
   • Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit.
   • Follows up with contacting service for further instructions.
   • Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.
8. Outpatient Registration (if Required)
   • Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility.
   • Ensures accurate information is captured in multiple registration systems (Wellstar HIS)
   • Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.
   • Ensures activity is recorded
   • Ensures all stats are sent to the laboratory within time guidelines.
9. Microbiology Processing (if Required)
   • Performs all aspects of specimen processing including reporting and resolving specimen problems
   • Prepares media and supplies for transfer to sister hospitals as needed.
   • Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals
   • Maintains and sets up organisms for media QC
   • Key Operator for the appropriate instrumentation
   • Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)
   • Trains new employees on processing duties
   • Sets up all proficiency specimens
10. Blood Bank Component Processing (if Required)
    • Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care.
    • Prepares all products using good lab technique and adheres to established procedures.
    • Performs all routine preparation and issuing of products per protocol.
    • Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.
    • Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication.
    • Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.
    • Perform STAT duties as needed. Handle emergency products efficiently and appropriately

Required Minimum Education:

• High School Diploma General or GED General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment Required

Required Minimum Skills:

Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency. Demonstrates leadership in area of expertise.

Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.