Pick up & Delivery Specialist

Job Description

Job Description

Malone Ford is looking for a dependable, customer-focused  Pickup & Delivery Specialist to join our service team. In this role, you will provide exceptional customer service by safely transporting customer vehicles to and from the dealership for scheduled maintenance and repairs. You will serve as a key representative of our dealership, ensuring every customer enjoys a convenient, professional, and hassle-free service experience.

• Pick up and deliver customer vehicles safely and on schedule.

• Provide courteous, professional customer service during every interaction.

• Perform vehicle walk-arounds and document vehicle condition before and after transport.

• Maintain clear communication with customers and the service department regarding delivery times and updates.

• Assist with vehicle staging, parking, and organization on dealership property.

• Keep vehicles clean and presentable before returning them to customers.

• Follow all dealership safety policies and traffic laws.

• Support the service team with additional tasks as needed.

• Handle and maintain rental fleet, fill out rental forms, check in rentals

• Valid driver's license with a clean driving record.

• Ability to drive automatic and manual transmission vehicles (preferred but not required).

• Excellent communication and customer service skills.

• Professional appearance and positive attitude.

• Strong time management and organizational skills.

• Ability to work independently and as part of a team

• Previous dealership, transportation, valet, or customer service experience is a plus.

• Familiarity with the local area and efficient route planning.

• Competitive hourly pay

• Health and dental insurance

• 401(k) with company match

• Paid time off and holidays

• Employee discounts on vehicles, parts, and service

• Ongoing training and career advancement opportunities

• Friendly and supportive team environment

At Malone Ford, we believe outstanding customer service starts with outstanding employees. If you enjoy driving, interacting with people, and being part of a team dedicated to excellence, we'd love to hear from you.

Apply today and help us deliver an exceptional Ford service experience from pickup to delivery.