Experienced Automotive Service Advisor

About Us Advantage Chevrolet of Bridgeview is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated Service Advisor to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment. Position Summary As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service. Responsibilities Greet customers promptly and professionally Understand customer concerns and accurately document service requests Communicate with technicians and relay findings and recommendations to customers Provide accurate estimates and timelines for repairs and maintenance Promote additional services based on vehicle needs Maintain strong customer relationships and follow up on service satisfaction Help maintain and improve high CSI scores Qualifications Minimum of 2 years of experience as a Service Advisor or similar role GM (General Motors) experience is preferred, but not required Proven ability to maintain high customer satisfaction ratings (CSI) Strong communication and interpersonal skills Working knowledge of automotive repair and maintenance AutoMate and XTime software experience a plus Valid driver’s license What We Offer Competitive pay with bonus opportunities Health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Ongoing training and development Supportive and team-oriented environment Join the Advantage Chevrolet Bridgeview family and help us drive customer satisfaction to the next level. #J-18808-Ljbffr