Patient Access Representative
Children's Hospital Boston
Patient Access Liaison (Temporary) 9:30am-6:00pm Hybrid
Position Summary: Patient Access Liaison (temporary role for 6 months). 9:30am-6:00pm Monday-Friday hybrid.
Key Responsibilities:
- Provides centralized scheduling services for a BCH Specialty Department Contact center.
- Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
- Interacts with patients and families via telephone to provide information in response to inquiries.
- Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
- Registers patients by collecting patient and insurance information.
- Gathers pertinent information for prescription and refill requests.
- Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action.
- Attends and participates in team meetings as required. Contributes by making suggestions for process improvements.
Minimum Qualifications:
- Education: High School Diploma / GED
- Work Experience Required: 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
- Preferred: Scheduling experience in a healthcare setting
Vacancy posted 1 day ago
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