People Operations Lead

Seer Interactive is a digital marketing consultancy that harnesses compassion, data, technology, and AI to make a mark on our communities—our coworkers, our clients, our industry, and our neighbors. We relentlessly pursue the truth, bringing together millions of data points from quantitative and qualitative sources, enhanced by responsible, human-centered AI. Our purpose is to unlock potential across these communities, envisioning a world where doing the right thing is intuitive and informed. At Seer, we see AI as a catalyst for innovation, collaboration, and creativity. Regardless of your division or discipline, leveraging AI is a core part of how we deliver smarter, faster, and more strategic outcomes for our clients. Our AI Council drives company-wide integration by focusing on education, purposeful implementation, and continuous learning—ensuring that AI is embedded in how we think, operate, and grow. Seer is a remote‑first agency and a Certified B‑Corp, with team members across the country. If an office environment is more your style, this position can also sit in our HQ office in Philadelphia. We can only consider candidates based in the U.S. who can work continental U.S.-based hours. The Role At Seer, we pride ourselves on innovation and standing out. We're a Digital Marketing Agency powered by Big Data to drive integrated, holistic strategy for our clients. We get excited at the thought of bringing together millions of data points from disparate data sets to drive empathy‑fueled opportunities and insights at scale. Big Data, automation, and problem solving at scale: it's what we love. Role Highlights Serve as Seer's People Partner (HRBP) across all business units: act as a trusted advocate, building relationships with leaders and employees, balancing empathy with sound guidance to align people strategy with business goals. Handle complex situations with judgment and care: own sensitive employee relations matters end‑to‑end, including conflict resolution, medical accommodations, leave cases, and legal partnerships. Lead and project manage organization‑wide people initiatives: own cross‑functional programs from philosophy setting through execution and communication, advise on compensation strategy, and report to the VP of People on organizational health. Own learning & development and manager enablement: set the philosophy and roadmap for organizational learning, build and facilitate content for lunch & learn and LMS, and translate listening into actionable enablement experiences. Lead bi‑annual performance calibrations: facilitate calibration sessions, coach leaders for consistency and fairness, and surface patterns for strategic recommendations. Manage and develop the People Operations team: coach the People Operations Senior Associate and maintain knowledge of core PX programs and vendor relationships. Champion culture and engagement: partner with the VP of People Experience to assess business unit health and surface opportunities for belonging and culture building. Innovate through AI and tooling: identify opportunities to streamline people workflows, build or commission AI‑powered tools and automations to reduce friction for managers and team members. Essential Skills Exceptional emotional intelligence: natural empathy and strong interpersonal skills. Strategic, human‑centered problem solving: balance people and organizational needs to create beneficial solutions. In‑depth people and organizational insight: read unspoken dynamics to act preemptively and address potential conflicts. Culture leadership: passion for cultivating a strong, values‑driven culture, inspiring engagement and commitment. Exceptional communication and influence skills: conduct tough conversations, give constructive feedback, and inspire action through storytelling. Leverage AI and automation for people insights: use AI analytics to identify trends in engagement, retention, and performance. Enhance efficiency with AI‑powered tools: streamline HR processes such as feedback analysis, performance tracking, and talent development. Cross‑functional platform fluency: navigate and administer core HR and learning platforms (Small Improvements, BambooHR, Athena, Seismic). Trend synthesis and strategic recommendation: connect signals from disparate sources to surface performance gaps and cultural patterns. This might not be the right role for you if You don't thrive in a fast‑paced environment with frequent change. You prefer highly structured, rule‑based work over ambiguity. You get uncomfortable having difficult conversations or driving conflict resolution. You prefer to work within a defined scope rather than proactively identifying gaps or building new tools. Your HR experience has been exclusively in large, corporate environments; our agency context requires agility and resourcefulness. 90‑Day Goals Built trusted relationships across all divisions and established yourself as a go‑to people partner. Identified at least two opportunities to strengthen team connection, belonging, or culture and proposed action plans. Delivered one leadership training or workshop focused on feedback, communication, or team motivation. Made at least one data‑driven recommendation to improve retention, engagement, or team performance. Took clear ownership of one cross‑functional or organization‑wide project, with command of its status, stakeholders, and next steps. Built working knowledge of core PX programs and platforms. Benefits & Compensation Total compensation: $100,000–115,000, determined by skills and experience. Evaluation at least once a year. Benefit highlights. Ready to apply? Ditch the cover letter—we don’t need it. Use our Marketing Career AI Self‑Assessment GPT to find out your AI marketing maturity and share your results with us. We’ll review your responses to help determine who we’d like to meet with. Have questions about recruitment at Seer? Check out the Custom GPT: Guide to Talent Acquisition at Seer for everything you need to know about our hiring process and interview preparation. As a B‑Corp Certified organization, we are committed to creating an inclusive environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Not ready to apply but want to keep in touch? Stay connected via our monthly Career Update newsletter! 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