Clinical Pharmacist (bilingual)

About Scene Health

Scene's 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication nonadherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

Job Overview - Clinical Pharmacist (PharmD)

The Clinical Pharmacist (PharmD) will work within the Patient Solutions department, collaborating with a team of clinicians and healthcare workers, including nurses and pharmacists, who help patients stay adherent to their medications and chronic condition care plan. You will conduct MTM services, in particular Comprehensive Medication Reviews (CMRs), for eligible patients. You will also establish protocols to help the team navigate and respond to different situations that may arise with patients, and liaise with non-clinical and clinical staff members to ensure continuity of care, and resolutions of medication challenges during our program. The ideal candidate will demonstrate supportive, motivating, and expert patient and provider engagement, and demonstrate thought leadership in areas for further optimization of pharmacy services.


Responsibilities Include:

• Conducts patient outreach and manages inbound calls to provide pharmacist services to patients as part of a Scene program
• Deliver MTM services to assess the appropriateness of all medications to optimize medication therapy and improve clinical outcomes
• Engage with patients to provide defined services such as comprehensive medication reviews, targeted medication reviews, medication reconciliation, prior authorization review, and other clinical services
• Complete personalized asynchronous video consultations and check-ins with patients to reinforce clinical information, convert patients into clinical programs, and respond to patient needs
• Assess the use of prescribed medication therapy for unnecessary medications, additional medication needs, inappropriate dosing, adverse drug reactions, ineffective medications, and adherence issues
• Document all clinical recommendations, responses to therapy, and patient care notes in a clear, concise, timely, and professional manner
• Send clinical recommendations to provider offices and follow up on the responses to ensure recommendations are enacted
• Coordinate with Scene Team, including nurses, health coaches, management, product managers, and client-facing staff as needed
• Meet productivity and performance expectations
• Partners with supervisor to develop and/or update operational policies and procedures for the provision of pharmacy services per program design
• Find innovative and strategic ways to improve and evolve process and workflow
• Collaborates with the Product and Experience teams to advise on product enhancements that will support our patients and customers
• Hires, trains, coaches, counsels, and evaluates direct reports, as appropriate

Required Qualifications

• Active Pharmacist License with at least 3 years of pharmacy practice
• Medically fluent in English and Spanish
• Ability to obtain licensure in additional states as needed.
• Strong Telephonic Skills: Must be able to serve the elderly population in a clear and fluid manner
• Excellent communication skills with the ability to develop patient rapport
• Exceptional listening and interpersonal skills
• Ability to work independently as well as in collaboration with a virtual/decentralized team
• Ability to preserve/protect confidential information
• Self-motivated and able to multitask
• Proficient in Microsoft Teams, Outlook, Word, Excel, and other programs.
• Must be able to attend meetings and engage with patients on video

Preferred Qualifications

• Native fluency in Spanish
• Experience working in digital health programs and/or working for a health startup
• Experience working with hospitals or health plans on quality improvement
• Fluency in Salesforce and additional documentation platforms

• Sales or call center experience is preferred but not required

You'll love this role if you are

• Strong in problem-solving, communications, collaboration, research, and analytics.
• Results-oriented and thoughtful in your work style.
• Able to work autonomously from idea generation through project execution.
• Highly organized, efficient, able to prioritize, and manage a wide range of responsibilities.
• Able to consistently deliver high-quality work on time and in a manner that makes everyone want to work with you.

Benefits

The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.

• Competitive salary
• 15 days vacation, paid sick leave, plus holidays
• Remote work with a budget for occasional travel for in-person team connectivity
• Health, dental, vision, and short term disability
• 401K retirement savings plan

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.