Lead Experience Strategist

Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians Establish early-stage UX visions for mobile apps and connected digital devices Ensure seamless integration with packaging and support channels Connect user insights and Jobs-to-be-Done to UX metrics, KPIs, and business goals Align product development, engineering, and clinical partners on core user flows Present UX visions to agile squads and executive leadership using storyboards, prototypes, and journey narratives Translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements Collaborate with User Research teams on iterative testing Guide the design of safe, effective, and delightful experiences Mentor other designers, foster a customer-centric culture, and optimize internal team processes Requirements Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design 8+ years of experience in healthcare UX/Product Design Proven track record of shipping mobile healthcare applications Strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution Include passwords if portfolio is protected Prior agency background is highly preferred Familiarity with diabetes care or management is a plus Ability to travel within the US at least once per quarter Proven ability to build abstract concepts into tangible product strategies Exceptional visual and verbal communication skills Ability to diagram, prototype, and pitch ideas in remote or hybrid settings Skill in managing pressure, navigating organizational friction, and building consensus across cross-functional teams Experience leading and influencing cross-cultural, distributed, and remote teams High level of business acumen in complex, international healthcare environments Proficiency with Figma, Framer, and Keyshot Ability to work on-site out of an Insulet office in Acton, MA or San Diego, CA Core Competencies Demonstrates expertise in healthcare UX/Product Design, with a strong focus on creating user-centered experiences for mobile applications and digital devices. Proficient in translating user insights into actionable design strategies while collaborating effectively with cross-functional teams. Highest-signal resume keywords Healthcare UX/Product Design Mobile Healthcare Applications User Research Collaboration Proficiency with Figma Visual and Verbal Communication ATS Optimization Keywords Hard Skills Service Blueprint Creation Experience Framework Development Design Strategy Prototyping Storytelling Design Thinking KPI Alignment User Flow Design Abstract Concept Development Iterative Testing Soft Skills Mentoring Customer-Centric Culture Consensus Building Pressure Management Communication Industry Keywords Diabetes Care Healthcare Environments Agile Methodology Cross-Functional Teams Remote Team Leadership Tools & Technologies Figma Framer Keyshot #J-18808-Ljbffr Jobtailor