Bicycle Retail Technical Sales

Sales Support Specialist

Whether you're helping someone find their first bike or tuning up a ride for an epic journey, we're in the business of creating lasting memories. As a Sales Support Specialist in our Knoxville, TN location, you'll be at the heart of it all, helping people experience the joy of cycling. Beyond the typical in-store retail sales role, this position will give you the opportunity to engage at a deeper, more technical level to promote and sell our products by knowing and demonstrating the benefits to individual customers. You will have the opportunity to immerse yourself in the latest innovations in the cycling industry, offer thoughtful recommendations to customers, and build lasting relationships with riders in your community.

The pace is fast, our customers are passionate, and a collaborative, customer-focused mindset is essential. We prioritize hospitality skills and are more interested in your eagerness to learn than in what you already know. If you're a bike expert, fantastic! If not, we provide comprehensive training. What matters most is your ability to understand customer needs and deliver exceptional service.

Responsibilities:

• Commit to delivering the highest level of customer service and ensuring a positive experience for every guest.
• Welcome and engage customers, guiding them through a consultative sales process tailored to their individual needs.
• Align bicycles and accessories with customers' goals and preferences to ensure the best fit.
• Engage with customers who may be "just browsing" by introducing them to new products and offerings.
• Accurately size and fit bicycles to ensure optimal comfort and performance for each customer.
• Collect and document customer information to enhance follow-up and personalized service.
• Ensure post-sale customer satisfaction by following up after purchase to address any concerns or feedback.
• Conduct regular customer follow-ups to keep them informed about new products that align with their goals and interests.
• Foster long-term relationships with customers by maintaining regular communication and personalized service.
• Continuously build and maintain expert-level product knowledge on bicycles, fitting techniques, and accessories.
• Collaborate with the sales team to maintain a clean, organized, and well-stocked sales floor and product displays.
• Assemble car racks and other large accessories as needed.
• Communicate inventory needs and product suggestions to the store manager.

Qualifications:

• A genuine love for bicycles and a desire to share that passion with others.
• A positive, pitch-right-in attitude.
• Ability to engage with customers in a friendly, approachable manner.
• Proven ability to achieve sales goals and provide tailored product recommendations.
• Team player mindset with the ability to collaborate effectively with colleagues and contribute to a positive workplace culture.
• A desire to cultivate customer relationships and create your own client base.
• A commitment to deliver the best possible cycling experience for each customer.
• Strong communication and interpersonal skills with a focus on delivering outstanding customer experiences.
• Willingness to learn and develop product expertise.
• Proven experience in retail sales or customer service, ideally in a related field.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Proficiency with point-of-sale systems and general computer skills.
• Strong problem-solving skills and ability to handle customer inquiries or complaints professionally.
• Attention to detail in ensuring accurate product recommendations and transactions.
• Ability to lift and move merchandise (often up to 50 lbs.) and maintain store cleanliness.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

We are an Equal Employment Opportunity ("EEO") Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.