IT Support Analyst
$45k - $60kRoyal Business Bank
Job Title
Location: Buena Park, CA
Job Responsibilities
- Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Perform root cause analysis and develop checklists for typical problems.
- Recommend procedures and controls for problem prevention.
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions.
- Work in a team setting, sharing information and assisting others with calls.
- May coach more junior technical staff.
- Responsible for maintenance of computer hardware, software and network.
- Responsible for installation of computer hardware and software.
- Helps maintain inventories of the Bank's users, hardware, and software.
- Performs other duties as assigned.
Qualifications
Education: Bachelor's degree in Computer Science, Information Systems, or other related field; or equivalent work experience.
Experience: 1 to 3 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products. Windows 10, Windows Server, Apple iOS.
Skills and Abilities
Good customer service and communication skills; detail-oriented; good time management and problem solving/troubleshooting skills.
Salary
$ 45,000/yr – $ 60,000/yr
Vacancy posted 2 days ago
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