Service Technician

Job Description

Job Description

Job Title: Service Technician

Company Overview:

Join our team at Ultra Modern Pool & Patio, a premier retailer specializing in hot tubs, patio furniture, pools, and outdoor living solutions. With a commitment to quality products and exceptional customer service, we've earned a reputation as a trusted provider in the industry. As we continue to expand, we're seeking a dedicated pool and hot tub Service Technician to join our team.

Position Overview:

As a service technician, you will be responsible for maintaining, repairing, and servicing pools and hot tubs for our clients. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Responsibilities:

• Perform routine maintenance tasks on pools and hot tubs, including cleaning, water testing, and chemical balancing.
• Diagnose and repair mechanical, electrical, and plumbing issues with pool and hot tub equipment such as pumps, filters, heaters, and controllers.
• Conduct inspections of pool and hot tub systems to identify potential problems and recommend preventative maintenance measures.
• Install, upgrade, and replace pool and hot tub equipment as needed.
• Troubleshoot and resolve customer inquiries and complaints in a professional and timely manner.
• Maintain accurate records of service visits, inspections, and repairs.
• Adhere to safety protocols and guidelines while working on pool and hot tub systems.
• Keep abreast of industry trends, new technologies, and best practices in pool and hot tub maintenance and repair.
• Collaborate with team members to ensure efficient operation of the service department.
• Provide guidance and assistance to customers on proper maintenance and usage of their pool and hot tub systems.

Qualifications:

• High school diploma or equivalent; additional technical training or certification is a plus.
• Proven experience as a pool and hot tub service technician or a similar role.
• Strong knowledge of pool and hot tub equipment, including pumps, filters, heaters, and controllers preferred.
• Proficiency in troubleshooting mechanical, electrical, and plumbing issues.
• Excellent customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Physically fit and able to lift heavy equipment and work in outdoor environments.
• Valid driver's license and clean driving record.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Commitment to safety and adherence to industry regulations and guidelines.

Benefits:

• Competitive hourly wage with opportunities for overtime
• Comprehensive benefits package, including health, dental, vision, and supplemental insurance
• Retirement savings plan with employer contributions
• Paid time off and company holidays
• Employee discounts on hot tubs, patio furniture, and outdoor accessories
• Training and development opportunities for career advancement within the company