Program Assistant II Faculty Practice Clinic Position Control Number PA2-22-700-02

Dental Clinic Operations Support

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year's Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Provides multi-task clerical support for dental clinic operations. Works directly with patients, residents, pre-doctoral students, and staff. Supports billing and collections efforts under direction of Office Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers' questions.

2. Provides excellent customer service to patients arriving for appointments. Contacts faculty, students, and staff to inform them of patient arrival. Provides tours of clinic facilities to special guests and provides generally a hospitable environment for all patients and guests.

3. Assists Office Administrator with Student Orientation process. Conducts student orientation tours. Conducts exit interviews. Assists with training students on the clinical policies.

4. Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. Makes any necessary arrangements for patients' special needs. Confirms appointments with patients for the next business day.

5. Verifies contact information and that insurance or medical assistance are still in force. Obtains insurance pre-authorization of coverage. Informs patient of today's charges and any previous balance due before any service is rendered.

6. Completes claims coding and submission on a bi-weekly basis for assigned clinic with direction from Office Administrator.

7. Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines. Responds to inquiries about patient's account. Requests payment when account is delinquent. Under direct supervision performs account reconciliations.

8. Under direct supervision, handles day to day payment transactions makes change; receives checks; processes credit card transactions; issues receipts; writes outcome assessments for identified accounts.

9. Under direct supervision, handles all account correspondence for assigned clinic. May contact patient directly for past due balance, payment plans, or to collect coinsurance or private pay amounts.

10. Under direct supervision, processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

11. Under direct supervision, follows up with insurance carriers on unpaid claims. Completes and files reconsideration requests to carriers with additional documentation or corrections.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 3 or more years' related experience. Related education may be substituted for experience on a year for year basis.

Knowledge of standard office procedures; must be able to operate computer and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and. Skilled in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks. Ability to follow oral and written instructions. Ability to maintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Overtime, weekend, on-call and shift work may be required.

This job description is designed to give an outline of what job duties are expected of this position. As an outline it does not fully describe or limit the extent of the position's duties. UM FDSP Associates PA and its supervisors may amend the job description as it deems necessary, without advance notice. The job description is not intended to create an employment contract and should not be construed as such.