Director

Director of Operations and HR/Talent — Chick-fil-A Belleville

About the Role

A Director consistently demonstrates our core values, embraces the Chick-fil-A culture, and serves with a passion for people. In this role, you will work closely with the Owner/Operator on a daily basis to plan, execute, and coach leaders and team members while driving performance across our Five Critical Success Factors: Leadership, Talent, Customer Experience, Sales, and Brand Growth.

As a Director, you lead by example—balancing hands-on operational leadership with HR and administrative stewardship to ensure long-term, sustained success for our team and business.

CFA Belleville Vision, Mission, and Values

• Vision: To be Belleville's most caring company.
• Mission: We exist to be a team that changes lives every day by serving with care, leading with excellence, growing with courage, and persisting with resilience.
• Values: Care, Excellence, Courage and Resilience

Position Type:

• Full-time

Our Benefits Include:

• Health, Vision, and Dental Insurance Contributions
• PTO
• Competitive Pay
• Performance bonuses quarterly and annually
• Significant 1-on-1 development time with the Owner/Operator
• A fun work environment where you can positively influence others
• Scholarship opportunities
• Flexible scheduling (and closed on Sundays)
• Intentional growth and development to help you reach your professional goals within our organization and beyond

Director Responsibilities:

• Operational & Team Leadership: Lead diverse teams across all dayparts in a high-volume restaurant, driving operational excellence in guest experience, food safety, and quality metrics.
• Financial & Performance Stewardship: Manage food cost, labor budgets, and operational efficiency to achieve store profitability and growth goals.
• Talent Development & Coaching: Train, mentor, and elevate team members and leaders, modeling high standards and setting the shift tone.
• Guest Recovery & Hospitality: Champion genuine hospitality and handle guest recovery to protect and elevate the brand.

Qualifications and Requirements:

• Prior Experience: 1–3+ years in HR management, Talent Acquisition, Store/Operations Management, or a Senior Director role within quick-service restaurants (QSR) or hospitality.
• Education: High School Diploma required; Associate's or Bachelor's degree in Human Resources, Business, or related field preferred (or equivalent leadership experience).
• Talent Acquisition & Onboarding: Proven ability to source, recruit, interview, and select top-tier talent to meet staffing and growth goals.
• Employee Relations & Performance Management: Skilled in coaching leaders, handling conflict resolution, conducting performance reviews, and addressing behavioral or policy concerns constructively.
• Team Development & Training: Experience building leadership pipelines, mentoring Team Leaders, and driving retention initiatives.
• Compliance & HR Operations: Familiarity with basic employment laws, workplace safety, and administrative HR processes (e.g., onboarding documentation, records management).
• Service Mindset: Deep commitment to supporting and serving Team Members, fostering a culture of hospitality, continuous learning, and care.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.