Automotive Service Advisor

Benefits: Paid Vacation & Paid Holidays Closed Every Weekend To Spend Time With Family & Friends Expected earnings between $90,000 to $120K Annually – are contingent upon achieving exceptional performance and the goals outlined each month. Free health care plan for you and 401(k) match of 100% up to 4%. Opportunity for growth to a leadership position and a path to ownership. Our Surprise and Peoria locations successfully delivered on promises and currently has 2 top performers on their journey to owning their own shops. Additionally 90% of the leadership teams has been grown from within Free appreciation lunch EVERY Friday. Employee Appreciation Events. Personal Time / Vacation – Up to 3 Weeks per year (uncommon in the industry) Be a part of one of the highest performing teams within the organization who is consistently in top 3 in the nation amongst 300+ locations nationwide. VIP Arizona Cardinals tickets with premium field box seats and valet parking. Industry leading training, goal driven and a rewarding visionary environment. Professional Facility with Dealer-Level Equipment. Full digital technology communication with customers / Digital Vehicle Inspection / Customer authorization and transparency. Locally Owned and Operated On-Going Training & Career Advancement Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Employee Point Store Access – Redeem Your Flywheel Training Points For Awesome Swag & Rewards Continuous Training Available Through The CBA Flywheel Learning System Job Description Job Title: Automotive Service Advisor / Writer Location: 13930 N Reems Rd, Surprise, AZ 85379, USA Job Overview As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility. Responsibilities Promptly greet every guest that enters our facility with hospitality and respect Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand Manage the store’s workflow in an effective and efficient manner Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Build long-term relationships between the store, yourself and our customer Directs, coordinates, and participates in performing customer service activities Shuttle guest as needed in CBA branded vehicle Ensure that all repairs are performed to proper specifications. Work together as a team and assist other employees as needed Other duties as assigned Qualifications Current driver’s licenses Driving record acceptable to our current insurance carrier Proficiency in Windows based computer software and automotive store applications Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role 2 to 5 years experience in aftermarket auto repair, great communication skills, and the ability to understand sales while working as a team to deliver results. Proven track record in areas such as shop metrics and individual performance. Possess an alpha personality with natural sales ability and a passion to serve. An exceptional attendance record and the ability to work remotely after hours and some weekends to assist guests in rare emergency situations. Willingness to learn new methods or processes and adapt to a fast paced environment. Attend all assigned training and complete them with the highest score. Physical Requirements Being dependable and reliable for a position that is scheduled for Monday — Friday, 7am — 6pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment Additional Information Do Not Apply if you do not see yourself meeting the above expectations, as only a select few will meet these standards. Path to Ownership: We provide the platform, tools, and financial leverage to achieve high targets, along with a clear path to follow your dream of owning your own shop within the CBA brand. Proven Success: Our Peoria and Surprise locations have successfully delivered on promises and currently has 2 top performers on their journey to owning their own shops Exciting Future: Join us at our newer shop in Surprise, on track to achieve $3.4 million in its first full calendar year, with a company that sees above 50% year-over-year growth from year 1 to year 2. Enjoy a state-of-the-art facility equipped with air conditioning for technicians as well. An estimator will be provided to assist with all estimates and parts sourcing. This opens the door for many advisors, currently employed through dealerships, to easily transition into the aftermarket automotive repair environment. A detailed pay plan and bonus structure will be provided once hired. If the targets are missed 3 consecutive months termination might occur. Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center. All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice “At-will” employment practices. #J-18808-Ljbffr