Patient Access Lead

Join Our Team as a Patient Access Lead

Are you passionate about creating exceptional patient experiences and helping others succeed Were looking for a compassionate caring and dedicated Patient Access Lead to join our team and help us continue our tradition of excellence.

In this role youll provide day-to-day leadership guidance and support to our Patient Access team while ensuring patients and visitors receive a welcoming respectful and seamless experience. As an ambassador of Deaconess youll help cultivate a nurturing atmosphere built on courtesy respect empathy dignity and optimism.

What Youll Do:

• Provide first-line leadership guidance and support to Patient Access staff.
• Greet register and assist patients in a courteous compassionate and professional manner.
• Collect patient payments and assist with questions regarding financial responsibilities in accordance with organizational policies and procedures.
• Direct and/or escort patients and visitors to appropriate locations throughout the hospital.
• Monitor daily operations to ensure patient access processes are completed accurately efficiently and timely.
• Ensure registration payment collection and patient access practices comply with applicable State and Federal regulations as well as hospital policies and procedures.
• Assist staff with problem-solving and resolution of patient access registration and customer service concerns.
• Provide training coaching and ongoing support to new and existing Patient Access staff.
• Promote accountability teamwork professionalism and excellent customer service within the department.
• Help identify opportunities to improve patient flow registration processes and the overall patient experience.
• Serve as a resource for staff by answering questions and providing guidance related to patient access procedures and departmental workflows.
• Support a positive collaborative team environment focused on accuracy efficiency service excellence and continuous improvement.
• Represent Deaconess with courtesy respect empathy dignity and optimism in every interaction with patients families visitors physicians and colleagues.

Education & Experience:

• Completion of High School or GED is required.
• Previous experience in healthcare patient access registration customer service or a related field is required.
• Previous leadership supervisory or training experience is preferred.
• Experience working with patient registration systems and/or healthcare financial processes is preferred.
• Strong communication interpersonal organizational and problem-solving skills are required.
• Demonstrated ability to provide exceptional customer service in a fast-paced healthcare environment.

If you enjoy helping others have a passion for exceptional patient experiences and are committed to accuracy service and compassionate care we encourage you to apply and become part of our team.

Hybrid Remote
Day Shift M-F
Medical Billing/Authorization