Manager of Order Management

Manager of Order Management - HVAC Products | Carrier Enterprise

Introduction:

Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Manager of Order Management. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.


Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.


Company Website:

SUMMARY :

The Commercial Order Management Manager will lead a team of Order Management Representatives providing pre- and post-order support to key dealers and the Commercial sales team. This role oversees order processing, inventory coordination, and customer fulfillment for commercial HVAC operations while ensuring efficient order flow, accurate delivery timelines, and high customer satisfaction. The successful candidate will manage and develop the Order Management team while maintaining operational excellence. Proven leadership experience, strong attention to detail, and the ability to manage complex processes are essential for this critical position.

Job Responsibilities:

• Lead and manage the Commercial Inside Sales and Order Management team supporting commercial HVAC quotes and orders.
• Collaborate with team members to ensure high-quality customer service for both internal and external customers. Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions.
• Supervise team members' performance and process management to ensure efficient handling of customer requests for orders and product information, and accurate entry of orders in the CSD ordering system.
• Manage customer orders from initiation to delivery.
• Provide post-sales follow-up and support as required.
• Collaborate with customers, sales, and internal/external suppliers to resolve issues.
• Manages the career life cycle of team members, including performance management, career discussions, and goal setting. Engage in proactive conversations to ensure team performance is on track.
• Oversee the hiring and training of new Order Management Rep team members.
• Utilize HVAC product knowledge, analytical skills, and leadership capabilities to support the overall success and profitability of the Commercial Division

Requirements:

• High School diploma or equivalent required; Associates or technical degree preferred
• 4 years of Experience in a Sales support role.

Qualifications:

• Self-starter, highly accountable, works well under pressure.
• Ability to work well with all levels of the organization.
• Capability to build trust quickly with a team.
• Strong leadership skills with the ability to adapt to respective audiences.
• Proven customer service skills
• Knowledge of HVAC products, markets and equipment
• Exceptional communications skills complete with ability to follow through.
• Strong analytical and problem-solving skills
• High sense of urgency
• Proficient in Microsoft Office applications
• Professional phone etiquette

Preferred Qualifications:

• Prior management/supervisory experience strongly preferred.
• Minimum of 2 plus years within HVAC or similar industry preferred

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Requirements:

• High School diploma or equivalent required; Associates or technical degree preferred
• 4 years of Experience in a Sales support role.