Communications Manager

Client Communications Manager Location: The Broadway Avenue Position Type: Full-Time About The Broadway Avenue Wedding Venues The Broadway Avenue Wedding Venues The Broadway Avenue is a high end wedding venue where timeless elegance meets exceptional hospitality. We believe every couple deserves an unforgettable planning experience, and we are committed to serving them with excellence, integrity, and genuine care from the moment they book until they celebrate their wedding day. As a faith-driven business, our Christian values influence how we lead, serve, and support our clients and one another as a team. We strive to create a workplace built on humility, honesty, kindness, stewardship, and a heart for serving others. We are looking for someone who is and excited to contribute to that culture and share those values in the way they work and care for our clients. Position Overview The Client Communications Manager is responsible for creating an exceptional planning experience for every couple. Once a client books with The Broadway Avenue, you become their primary guide throughout the planning journey—building relationships, answering questions, coordinating details, tracking progress, and ensuring they feel confident and cared for every step of the way. This is a relationship-focused position that requires outstanding communication, organization, and attention to detail. You’ll work closely with our operations team, venue coordinators, and leadership to ensure every wedding is thoughtfully planned and flawlessly executed. Key Responsibilities Serve as the primary point of contact for all booked clients. Lead the client experience from onboarding through wedding day. Build meaningful relationships with couples while providing timely, professional communication. Schedule and lead planning meetings. Keep couples on track with planning milestones and deadlines. Prepare and send client invoices and monitor payment schedules. Maintain accurate client records, notes, timelines, and financial information within Airtable. Coordinate internally with venue coordinators and operations to ensure seamless event execution. Assist with timeline planning, logistics, and wedding preparation. Resolve client questions and concerns with professionalism and empathy. Continuously look for ways to improve the client experience and internal systems. Qualifications Exceptionally organized and highly detail-oriented. A confident and professional communicator, both verbally and in writing. Warm, personable, and passionate about serving others. Able to manage multiple projects without sacrificing quality. A proactive problem solver who takes initiative. Calm under pressure and adaptable in a fast-paced environment. Comfortable learning new software and technology. Preferred Experience Client success or account management Hospitality or luxury customer service Wedding or event planning Project management Administrative coordination CRM or Airtable experience (preferred but not required) Our Ideal Team Member You genuinely enjoy helping people and creating memorable experiences. You naturally notice the small details that others miss and take pride in following through on every commitment. You’re dependable, trustworthy, and thrive in a collaborative environment where serving others is the priority. You’ll be joining a team that values excellence without ego, communication with kindness, and leadership through service. We are a Christian business, and our faith shapes the way we care for our clients, treat one another, and operate our company. We welcome applicants who are excited to work in an environment where these values are central to our culture. Schedule Full-time Monday–Friday Occasional evenings and weekends Compensation & Benefits Competitive pay based on experience Paid Time Off (PTO) Opportunities for professional growth and advancement Supportive and collaborative team culture The opportunity to make a lasting impact during one of the most meaningful seasons of our clients’ lives Pay: $24.00 - $29.00 per hour Benefits Paid time off Work Location: In person #J-18808-Ljbffr The Broadway Avenue