Store Manager - La Cantera

Position: Store Manager As a Lush Store Manager, you’re a true leader who embodies our core values. Whether you’re interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose . You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while creating an environment that fosters a strong customer experience, staff experience, and operational excellence. Responsibilities Sales & Customer Experience Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience. Educate customers and staff on brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Increase depth of product knowledge through constant learning and make informed recommendations. Develop and execute business plans that align with the broader strategy to improve KPIs and achieve sales goals. Team Leadership Demonstrate leadership practices, coach and develop team members, and provide constructive feedback. Actively promote diversity, equity, inclusion, and belonging through training and initiatives. Engage staff, consider personal circumstances, and create action plans for performance improvement. Ensure transparent and equitable recruitment, interview, and promotion processes. Operational Excellence Prioritize shop compliance and ensure staff completion of training and adherence to company standards. Manage inventory, ordering, and waste within budget constraints. Execute merchandising plans and train staff for a clean, beautiful environment. Schedule staff to meet peak needs while maintaining labor budgets and payroll accuracy. Qualifications Required Qualifications 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management. Excellent listening and communication skills. Excellent analytical, critical thinking, and troubleshooting skills. Excellent organizational and time‑management skills. Strong customer service, supervisory, and sales skills. Knowledge and interest in skincare, natural beauty, and ethical business. Ability to work flexible hours, including holidays, evenings, and weekends. Preferred Qualifications Experience with consultation‑based customer service models. Ability to develop and train staff through positive coaching and feedback. Strong record of developing retail staff careers. Proficiency in Excel, Microsoft Office, and adaptability to other systems. Experience in cross‑cultural collaboration and DEIB or social justice training. Fluency in Spanish, French, or other languages.

$61,900—$61,900 USD

Equal Opportunity Statement Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction. Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee, and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada. #J-18808-Ljbffr Dormont Manufacturing Co