Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life insurance
• Health stipend
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2016 and proudly serves the Cañon City community and surrounding areas. With over 30 years of combined experience on our team, we’re dedicated to helping individuals, families, and small businesses protect what matters most.

Family is at the center of everything I do. I’m a proud spouse, parent of two, and grandparent of five. Outside of the office, I enjoy staying active through golfing, fishing, woodworking, and working out. We’re also actively involved in the community and support local organizations like the Royal Gorge Chamber Alliance and other local events.

For our team, we offer a strong benefits package that includes a 401(k) with a 4% match, employer-paid life insurance, health insurance support with an additional $300 monthly stipend, vacation, PTO, and sick time that increases with tenure, and a fully stocked kitchen with drinks and snacks. We also enjoy weekly Friday breakfasts (cooked or provided by the agency), and monthly team-building events like Topgolf, dinners, paint nights, and more.

Our office culture is supportive, engaging, and team-focused. We work hard, take care of our customers, and enjoy spending time together as a team. If you’re looking for a place where you can grow, feel supported, and be part of a team that values both success and connection, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Dennis Podzemny - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.