Patient Care Navigator

Patient Care Navigator

Requisition ID#: 22981

Location: Buffalo, NY
Specialty: Integrated Care
Work Type : Full-Time
Shift: First Shift

Job Details

Scheduled Work Hours: 7:30am-4:00p
Regular Work Week: Monday through Friday
Work Arrangement : Remote Must be located in the Buffalo or Olean area
*Pay Range: $19.15 -$26.34

No Nights, Weekends or Holidays!
Free Parking!
Benefits Information

Why General Physician P.C.?

Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
Comprehensive Benefits: Medical, dental, vision, and more.
Generous PTO: Enjoy your well-deserved time off.
401(K) with 3% Employer Contribution: Secure your financial future.
Employee Discounts: Exclusive deals, including Verizon Wireless.

Job Description

Are you an organized, compassionate healthcare professional looking to make a difference in patients' lives? General Physician, P.C., one of Western New York's most respected multi-specialty medical groups, is excited to welcome a Patient Care Navigator to our team. In this role, you'll provide support to ensure seamless care coordination, efficient operations, and an exceptional patient experience.

What you will be doing:

The Patient Care Navigator serves as a key point of contact between patients, providers, and facilities-helping coordinate care, manage documentation, and support daily clinical and administrative operations. Answer phones and route communications appropriately, schedule appointments, and document interactions in the EMR system. Must be in the buffalo Area

• Complete chart preparation for specialty appointments and coordinate schedules for providers across Assisted Living and Skilled Nursing Facilities.
• Complete prior authorizations for medications and imaging services to ensure timely care.
• Review and process faxes, medical record requests, and triage items throughout the day.
• Send Transition of Care (TOC) discharge summaries to appropriate departments, including GLIN nursing staff.
• Maintain a safe, secure, and compliant work environment by following established policies and procedures.
• Deliver exceptional customer service to provide a positive and supportive patient experience.
• Manage incoming document bins, assist with the completion of forms, and support the team as needed.
• Work independently and collaboratively to ensure efficient operations and continuity of care.
• Provide coverage and assistance when teammates are out.
• Participate in staff meetings and one-on-one sessions.
• Perform other duties as assigned by management.

Education And Experience

• High school diploma required; certification or degree in a healthcare-related field preferred.
• Experience: Minimum of 3 years of experience in a healthcare setting preferred.
• Knowledge: Familiarity with Epic EMR and healthcare documentation preferred.
• Skills: Strong written and verbal communication skills, attention to detail, and proficiency with computer systems.

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!


* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

EEO is the Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled