Program Manager, WW Sales Business Transformation

Program Manager, WW Sales Business Transformation

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. As part of the World Wide Sales Business Transformation group, you will help shape the future of one of the world's largest channel operations. Our team implements the strategies, cutting-edge tools, and process transformations necessary to accelerate global sales, expand routes-to-market, and elevate the customer experience. In this position, you will drive strategic initiatives focused on optimizing our sales processes and technology solutions. You will partner closely with a variety of cross-functional teams to define scope, identify key deliverables, drive implementation, oversee readiness and change management, measure success through data, and lead optimization and enhancement efforts. With your attention to detail, strong collaboration skills, and passion for creating solutions, you will improve the effectiveness of internal programs, resulting in world-class experiences for employees, partners, and customers.

Description

In this role, you will:

• Design and implement large-scale transformation programs that fuel operational efficiency and business growth, specifically driving the optimization of our Salesforce platform and AI/ML capabilities.
• Lead programs with exceptional rigor and a thorough, structured approach, collaborating seamlessly with Worldwide (WW) and cross-functional Geo teams.
• Build, execute, and manage detailed project plans to support daily operations, tests, pilots, projects, and strategic initiatives.
• Use industry standards to conduct impact analysis, time tracking studies, and process mapping to establish and document program, system, and process requirements.
• Identify and lead areas of improvement and optimization needed to increase scale, automate workflows, reduce manual efforts, and improve efficiencies.
• Partner internally to define scope and feature prioritization for systems and reporting.
• Participate in User Acceptance Testing (UAT) to provide feedback and go/no go decisions, where applicable.
• Stay up to date on market trends, customer needs, and competitive landscape to inform new programs and enhance existing initiatives.

Minimum Qualifications

• Typically requires a minimum of 7 years of related experience.
• Bachelor's degree or equivalent experience.
• Background in project/program management or sales enablement across operations, Sales, Finance, corporate strategy, management consulting, and/or similar function.
• Deep knowledge of sales enablement, including strategies and processes required to scale and evolve impactful programs.
• Strong technical acumen with hands-on experience managing the end-to-end lifecycle of complex, technology-driven projects, specifically Salesforce and AI/ML projects.
• Highly analytical and detail-oriented problem solver who can dive deep into complex issues, identify root causes, and drive effective solutions.
• Ability to quickly understand and learn diverse product functions to effectively drive initiatives.
• Proven ability to pivot effortlessly between granular details and high-level strategic leadership discussions.
• Strong analytical and problem-solving skills, with a proven ability to perform deep-dive root cause analysis and drive complex issues to resolution.
• Proven presentation skills and content development experience in Keynote, Numbers, and Pages.
• Proficiency with project management frameworks and tools.
• Ability to plan, communicate, organize, and lead multiple simultaneous projects with competing priorities and timescales.
• Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions.
• Outstanding communication skills, including ability to craft value proposition for programs and articulate vision across various teams.
• Laser-focus on customers and partners.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $142,000 and $214,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis. Submit Resume Back to search results See all roles in Cupertino