Desktop Support Technician
Kelly Science, Engineering, Technology & Telecom
Desktop Field Technician
Work schedule: Monday–Friday, 9am-5:30pm
Shift: First shift, Hybrid (4-1) after 1 month
Term: Ongoing contract with option to convert
Reason for opening: Contractor converted to FTE
About the position
Our client is seeking a Desktop Field Technician to provide responsive, hands-on technology support in a large enterprise environment. You’ll troubleshoot end-user hardware and software, respond to help desk tickets, support mobile devices, and help resolve audio/visual issues in conference rooms.
What you’ll do
- Respond to help desk tickets and provide first- and second-level technical support.
- Troubleshoot desktop and laptop hardware and software issues.
- Support employee mobile devices, including phones, tablets, and laptops.
- Procure, configure, and issue mobile phones to employees.
- Enroll and manage mobile devices through a mobile device management (MDM) solution.
- Troubleshoot mobile applications operating in a network environment.
- Support audio/visual equipment in large conference rooms.
- Perform mobile-device audits, including hardware inventory and usage reviews.
- Use backup and restore tools such as Samsung Smart Switch or iTunes.
- Create and maintain technical documentation, including system specifications and design information.
- Participate in the after-hours and weekend on-call rotation.
Required qualifications
- Experience providing end-user technical support in a fast-paced environment.
- At least one year of Active Directory experience.
- Knowledge of mobile device support and mobile device management tools.
- Experience with Microsoft Intune.
- Experience with Remedy help desk software.
- Strong desktop hardware and software troubleshooting skills.
- Experience supporting mobile applications in a network environment.
- Excellent communication skills and the ability to support internal and external users.
- Ability to safely lift up to 50 pounds.
- Valid Arizona driver’s license and a clean driving record.
- Ability to work evenings, weekends, holidays, or other irregular hours as required.
$28 - $29 per hour
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