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Desktop Support Technician

Kelly Science, Engineering, Technology & Telecom

Desktop Field Technician

Work schedule: Monday–Friday, 9am-5:30pm

Shift: First shift, Hybrid (4-1) after 1 month

Term: Ongoing contract with option to convert

Reason for opening: Contractor converted to FTE

About the position

Our client is seeking a Desktop Field Technician to provide responsive, hands-on technology support in a large enterprise environment. You’ll troubleshoot end-user hardware and software, respond to help desk tickets, support mobile devices, and help resolve audio/visual issues in conference rooms.

What you’ll do

  • Respond to help desk tickets and provide first- and second-level technical support.
  • Troubleshoot desktop and laptop hardware and software issues.
  • Support employee mobile devices, including phones, tablets, and laptops.
  • Procure, configure, and issue mobile phones to employees.
  • Enroll and manage mobile devices through a mobile device management (MDM) solution.
  • Troubleshoot mobile applications operating in a network environment.
  • Support audio/visual equipment in large conference rooms.
  • Perform mobile-device audits, including hardware inventory and usage reviews.
  • Use backup and restore tools such as Samsung Smart Switch or iTunes.
  • Create and maintain technical documentation, including system specifications and design information.
  • Participate in the after-hours and weekend on-call rotation.

Required qualifications

  • Experience providing end-user technical support in a fast-paced environment.
  • At least one year of Active Directory experience.
  • Knowledge of mobile device support and mobile device management tools.
  • Experience with Microsoft Intune.
  • Experience with Remedy help desk software.
  • Strong desktop hardware and software troubleshooting skills.
  • Experience supporting mobile applications in a network environment.
  • Excellent communication skills and the ability to support internal and external users.
  • Ability to safely lift up to 50 pounds.
  • Valid Arizona driver’s license and a clean driving record.
  • Ability to work evenings, weekends, holidays, or other irregular hours as required.
Vacancy posted 1 day ago
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