Accounting Customer Service

Job Description

Job Description

We are looking for a detail-oriented Accounting Customer Service specialist to join a fully remote team supporting commercial insurance operations in Birmingham, Alabama. This contract to possible permanen t opportunity is ideal for someone who can combine strong customer support abilities with practical accounting knowledge in a fast-paced, high-volume setting. The person in this role will help resolve payment-related questions, support accounts payable and accounts receivable activities, and work closely with internal teams to keep financial inquiries moving efficiently. This position offers a hybrid schedule with two days in the office.

Responsibilities:

• Respond to inbound customer and internal inquiries related to accounting matters, providing timely and effective support.

• Assist with accounts payable and accounts receivable questions by researching account activity and clarifying payment or billing issues.

• Review invoices, gather needed documentation, and help address discrepancies to support accurate processing.

• Manage a high volume of requests while maintaining accuracy, organization, and strong follow-through.

• Use accounting and ticketing systems to document issues, track open items, and update records as needed.

• Access spreadsheets and system data to locate financial information and support resolution of customer concerns.

• Communicate clearly in writing and by phone with stakeholders regarding invoice status, account questions, and related next steps.

• Support evolving accounting operations by taking on additional administrative and financial service tasks as business needs change.

• Previous experience in a customer service role with regular exposure to accounting-related questions or financial transactions.
• Working knowledge of accounts payable and accounts receivable processes.
• Strong verbal and written communication skills with the ability to handle phone-based inquiries professionally.
• Comfortable working in a fast-paced environment with a high volume of calls, tasks, and follow-up items.
• Proficiency with business software and accounting platforms, including email, spreadsheets, and case or ticket tracking tools.
• Ability to investigate discrepancies, organize supporting information, and maintain accurate records.
• Familiarity with accounting systems or enterprise platforms such as ERP tools, Concur, ADP Financial Services, CaseWare, or similar applications.
• General understanding of core accounting functions, with additional exposure to reconciliations or audit support considered helpful.