Customer Service Coordinator

Customer Service Coordinator

D.R. Horton, Inc., the largest homebuilder in the U.S., is currently looking for a Customer Service Coordinator-WA. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home. Essential duties and responsibilities include the following. Other duties may be assigned. Receive and confirm receipt of homeowner requests Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments Evaluate homeowner repair issues to determine if they are warrantable items Communicates effectively to homeowner if repair issue is deemed not warrantable Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs Schedule and manage subcontractors to make designated warranty repairs Certifies warranty work is completed within contractor obligations Follow up with homeowners to ensure concerns are addressed in a timely and professional manner Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Ability to work overtime Develops and maintains good rapport with subcontractors and homeowners Execute policies to ensure compliance with quality standards

Required Qualifications High School Diploma or GED 6 months to 1 year related experience Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop Proficiency with MS Office and email Ability to lift and/or move up to 15 pounds Preferred Qualifications Previous customer service experience Excel in effective and positive communications Work effectively in high pressure situations Ability to provide a systematic approach in carrying out assignments

Annual salary $70,000 - $85,000 We offer an excellent benefits package including: Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance 6.67 hrs Vacation/month Personal Holidays depending on Hire Date: Jan 1-Jun 30: 2 days July 1-Sept 30: 1 day Multiple Voluntary and Company provided Benefits