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Customer Care Advocate

Hays

Essential Business Experience and Technical Skills

Required:

New hires should live a commutable distance from the site the role is posted in (Oriskany, NY).

High School Diploma or GED equivalent.

1 year of experience in customer service customer (includes call center, retail, and restaurants).

Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.

Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.

Preferred:

Prior Call Center or Customer Service Representative experience is preferred.

Strong computer/keyboard skills (ability to type efficiently).

Experience handling dental or other types of insurance products.

Prior experience in a dental office.

Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife.

Previous experience with Salesforce is a plus.

Vacancy posted 4 days ago
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