Customer Care Advocate
Hays
Essential Business Experience and Technical Skills
Required:
New hires should live a commutable distance from the site the role is posted in (Oriskany, NY).
High School Diploma or GED equivalent.
1 year of experience in customer service customer (includes call center, retail, and restaurants).
Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
Preferred:
Prior Call Center or Customer Service Representative experience is preferred.
Strong computer/keyboard skills (ability to type efficiently).
Experience handling dental or other types of insurance products.
Prior experience in a dental office.
Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife.
Previous experience with Salesforce is a plus.
$41.6k
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