Patient Financial Coordinator - Patient Access

Remote The Patient Financial Coordinator – Patient Access is responsible for processing and coordinating financial assistance. How you will make an impact: Takes inbound calls, makes outbound calls, and assists in scheduling the patient orders. Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs. Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents. Keeps appropriate parties abreast of the patients' financial request. Documents and communicates the patient's medical record and financial assistance information. Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters. Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned. Minimum Requirements: Requires a high school diploma or equivalent and a minimum of 3 years of pharmacy or financial verification experience; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Experience working in a medical office setting highly preferred. Experience with co-pay assistance. NextGen experience. #J-18808-Ljbffr Elevance Health, Inc.