Shift Lead

Opens and closes the store in the absence of store management, including all required systems start‑ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits such as greeting, eye contact, courtesy, and Walgreens service traits such as offering help proactively, identifying needs, and servicing until satisfied. Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering processes, including opening the back door for vendor deliveries. Registers all related sales on assigned cash registers, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and in reverse logistics (e.g., returns, empty packages). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts, ensuring the accuracy of on‑hand quantities in basic departments, stockroom, and overstock locations. Assists with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products, including any additional pricing tasks related to local regulations and/or regulatory compliance programs. Assists with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary. Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance, and requesting store or system repairs as required in manager absence or as requested by manager. Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies and procedures, and for consumable items, assists with stock rotation using the first‑in‑first‑out method and restock-outs. Has working knowledge of store systems and store equipment. Assists at the pharmacy outbound window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Communications Serves as a liaison between management and non‑management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management. Basic Qualifications One year of prior retail work experience as a retail key carrier or shift leader. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Preferred Qualifications Knowledge of store inventory control. Obtains and maintains a valid PTCB certification or pharmacy license as required by state. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits. Salary Range: $18 - $21 per hour. #J-18808-Ljbffr