IT Field System Specialist

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IT Field Systems Specialist

Job Summary

The IT Field Systems Specialist serves as a primary point of contact for employees and guests experiencing technology-related issues. This role encompasses planning, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links, ensuring minimal network downtime. The specialist will diagnose, resolve, and document hardware and software network problems promptly and accurately, while providing end-user training and support as needed. In addition to core IT support, this role includes managing and maintaining Point of Sale (POS) systems, wireless access points, and network cabling infrastructure. The specialist will also support sound systems and conference services technology to ensure smooth operation of events and meetings. This position requires regular travel throughout the resort to provide on-site support and ensure consistent technology performance across all areas.

Essential Duties & Responsibilities

• Troubleshoot network hardware, applications, and related issues for all internal customers in operations and other business departments.
• Administer and maintain access switches and resort electronic locking systems.
• Support end-users of the O365 email system (Outlook and OWA).
• Manage and maintain all resort Point of Sale Systems.
• Maintain Active Directory and provide secondary support for POS terminals, electronic locks, wireless access points, etc.
• Troubleshoot and support VOIP telephony equipment.
• Demonstrate working knowledge of networking fundamentals and protocols: DHCP, DNS, Layers 2 & 3, 802.1x, NAT, subnetting.
• Terminate and troubleshoot Cat 5 & 6 Ethernet cabling.
• Perform additional IT support duties as needed.
• Collaborate with technology vendors to ensure seamless integration and support of systems.

Essential Functions

Organization and Communication

Communicate with end users throughout the issue resolution process to ensure satisfaction. Maintain organized IT hardware/software inventories.

Desired Qualifications and Experience

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified
• Proficiency in network fundamentals and protocols: DHCP, DNS, Layers 2 & 3, 802.1x, NAT, subnetting.
• Experience with terminating and troubleshooting Cat 5 & 6 Ethernet cabling.
• Strong knowledge of Active Directory administration.
• Experience with Point of Sale (POS) systems and electronic locking systems.
• Familiarity with VOIP telephony equipment.
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and ability to provide training to end users.
• Willingness to travel throughout the resort to provide on-site support.