Student Housing Property Manager

Job Description

Job Description

Summary

The Property Manager is responsible for the day-to-day operations of the property, with a focus on resident experience, leasing performance, team leadership, property upkeep, and operational execution. Working closely with the General Manager, this role provides hands-on leadership to the onsite team and ensures company standards, policies, and procedures are consistently carried out.

The Property Manager serves as a key onsite leader and is expected to maintain a strong presence within the property, proactively address resident and operational needs, and support the General Manager in achieving the overall goals of the asset.

Key Responsibilities

Leadership & Team Development

• Provide daily leadership, direction, and support to onsite leasing, marketing, and maintenance team members
• Assist with recruiting, onboarding, training, and development of onsite staff
• Foster a high-performing, service-driven culture focused on accountability, teamwork, and resident satisfaction
• Conduct regular team meetings, check-ins, and coaching in partnership with the General Manager
• Manage onsite scheduling and ensure appropriate staffing and coverage
• Communicate team performance, staffing needs, and operational concerns to the General Manager
• Support company initiatives, policies, and expectations at the property level

Leasing & Marketing

• Oversee daily leasing activity and ensure consistent follow-up with prospects
• Monitor leasing performance, conversion ratios, traffic, and lead generation metrics
• Set and communicate daily and weekly leasing goals in coordination with the General Manager and Leasing and/or Marketing Manager
• Coach and support the leasing team to meet or exceed occupancy and leasing goals
• Ensure the property is tour-ready and that the leasing experience meets XFD standards
• Support onsite marketing efforts, outreach initiatives, resident events, and university/community partnerships
• Maintain knowledge of the competitive market, including rates, specials, availability, and leasing trends

Resident Experience & Property Operations

• Serve as a primary onsite point of contact for resident concerns, escalations, and service needs
• Oversee move-in, move-out, renewal, and resident communication processes
• Support rent collection, delinquency follow-up, and lease enforcement in accordance with company policies
• Ensure resident concerns and complaints are addressed promptly, professionally, and appropriately documented
• Oversee daily property operations, including cleanliness, curb appeal, common areas, amenities, and overall property presentation
• Conduct regular property walks and identify operational, maintenance, or resident experience concerns
• Coordinate with the maintenance team to ensure work orders and property needs are addressed in a timely manner
• Assist in planning and executing Turn and other major onsite operational periods
• Ensure compliance with company policies, Fair Housing regulations, and applicable local laws

Maintenance & Vendor Coordination

• Maintain regular communication with the maintenance team regarding work orders, preventative maintenance, unit readiness, and property needs
• Monitor work order completion and resident satisfaction with maintenance services
• Coordinate routine vendor services and onsite vendor access as needed
• Communicate larger repair needs, vendor concerns, or potential capital needs to the General Manager
• Support the General Manager with vendor and project coordination as assigned
• Ensure property standards for cleanliness, safety, and curb appeal are consistently maintained

Administrative & Financial Support

• Monitor daily property activity, including collections, delinquency, leasing, resident accounts, and operational needs
• Review property invoices and expenses for accuracy and communicate concerns to the General Manager
• Support the General Manager in maintaining property performance within established budget expectations
• Assist with required property reporting and ensure information is accurate and submitted on time
• Maintain organized records related to residents, staffing, leasing, maintenance, and property operations
• Assist with audits, inspections, and compliance requirements as needed

Reporting & Communication

• Maintain consistent communication with the General Manager regarding property performance, staffing, leasing activity, resident concerns, and operational needs
• Provide accurate and timely updates and reporting as requested
• Escalate significant resident, employee, financial, maintenance, or operational concerns to the General Manager
• Participate in property and company meetings as required
• Collaborate effectively with the Corporate Operations Team and other XFD departments