Associate - CC Client Relations

Job Description

Job Description

Description:

Job Description: Community Clinic Client Relations Associate

Overview of Job:

The Louisiana SPCA Community Clinic provides access to high-quality, high-volume spay/neuter services as well as preventative and essential veterinary care. This position plays a crucial role in keeping pets and owners united by providing exceptional customer care to both owner and animal. The client relations associate engages directly with the public and is the face of the LASPCA in our Community Clinic. The responsibilities of this role include but are not limited to: greeting clients, setting appointments, processing payments, data entry, EOD reconciliation, connecting with people and their pets. The client relations associate actively works to promote and support the LA-SPCA's programs and mission by educating our clients on the various resources and services that we offer.

Success Criteria & Skills Required:

• Collaborative and team oriented, supports his/her peers by proactively identifying ways to jump in to help and ensure that the entire clinic is succeeding and running smoothly.
• Exceptional customer service and interpersonal skills are essential to ensuring client questions and concerns are addressed quickly and in a way that promotes a positive customer experience;
• Comfortable in a fast paced-environment, the ideal candidate is extremely organized and able to prioritize a variety of client and staff needs;
• Detail oriented, the ideal candidate will manage daily appointment schedules, client billing and record keeping in an accurate and timely manner;
• An active listener, the candidate will be responsible for understanding and recording customer medical concerns to relay to the veterinary team.
• Confident in conflict resolution, the ideal candidate understands and sympathizes with customer concerns and frustrations and handles them in a positive and timely manner.
• Self-aware and open to feedback, the candidate will regularly seek out feedback from their peers, supervisors, and veterinary team to improve their technical and customer service skills.
• The candidate will treat all animals humanely, professionally, and with compassion, regardless of the situation or circumstance.
• Maintain confidentiality regarding all cases.
• Perform all other duties as needed and requested

Requirements

Education and/or Experience:

• High school diploma or GED required
• Previous customer service experience required
• Must be computer savvy and be able to learn multiple software programs quickly
• Experience in Veterinary Clinic setting a plus
• Bi-lingual in Spanish a plus

Minimum Qualifications- Skills & Knowledge:

• Proficient at Microsoft office and comfortable learning new software/programs
• Excellent written and verbal communication skills
• Excellent customer service skills
• Must be able to pass a criminal background check and pre-employment substance screening

Physical Requirements:

• Should not be allergic to animals; must be able to work around all animals
• Must be able to work with industrial-strength cleaners and disinfectants and sweep and mop
• Must be able to lift at least 50 pounds, push and pull heavy objects, bend, twist, reach
• Able to perform strenuous physical activities including frequent walking, standing, bending and stooping

Working Environment (or Working Conditions):

• Potentially subject to animal bites and scratches
• Works in an area with a high noise level
• Must be able to work with industrial strength cleaners and disinfectants.
• Able to work a varied schedule including weekends
• Shifts: (4) 10 hours shifts per week. [ 7am-5:30pm ]
• Must be available to work every Tuesday, Thursday and Saturday

Expected Start Date:

Within two weeks of the final interview and successful completion of all pre-employment screenings.

Compensation:

$15.00 - $18.50 per hour

Benefits include but not limited to:

• Health Insurance, Life Insurance, 401K match
• Qualification and assistance for Public Service Loan Forgiveness
• 120 hours PTO (prorated per start date) and 8 paid holidays
• Mentorship and supportive team environment
• Pay: $15.00 - $18.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Health insurance
• Life insurance

Location:

• New Orleans, LA 70114 (Preferred)

Ability to Commute:

• New Orleans, LA 70114 (Preferred)

Work Location: In person