Imagery Support Engineer, New Grad
$50 - $60 per hourJobright.ai
Join to apply for the Imagery Support Engineer, New Grad role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Imagery Support Engineer, New Grad role at Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Orbital Sidekick (OSK) is a leading hyperspectral satellite data and analytics company focused on revolutionizing how the world interacts with our planet. They are seeking an enthusiastic Imagery Support Engineer to ensure the quality, accuracy, and timely delivery of hyperspectral imagery products while collaborating with various teams to optimize delivery processes and enhance client experience. Responsibilities:
- Proactively track and manage multiple imagery deliveries across Google Sheets and internal dashboards, ensuring all deadlines and service level agreements (SLAs) are met.
- Monitor and document multiple customer assets to ensure comprehensive coverage and identify the best imagery for client delivery.
- Analyze imagery for quality, carefully evaluating multiple images to determine the optimal selections for client fulfillment.
- Meticulously track and document reasons for non-delivery of images, providing accurate and detailed metrics on fulfillment rates and identifying areas for improvement.
- Support the packaging, formatting, and timely delivery of imagery to clients.
- Work with internal teams to ensure accurate and timely reporting on delivery metrics.
- Perform visual and technical quality checks on hyperspectral imagery and data products to ensure accuracy and consistency, directly informing delivery decisions.
- Flag and report issues related to data quality, completeness, and delivery standards, ensuring only the best imagery is considered for delivery.
- Act as a point of contact for clients, assisting with image delivery, basic troubleshooting, and inquiries related to data products, with a focus on communicating delivery status and addressing any delivery-related concerns.
- Escalate technical issues to engineering and mission operations teams as needed, providing comprehensive context based on delivery metrics.
- Help maintain customer support documentation and assist in onboarding materials, particularly as they relate to delivery processes.
- Assist in identifying opportunities to streamline QA/QC and delivery processes, leveraging insights from delivery metrics to improve the overall customer experience.
- Contribute to internal feedback loops to enhance OSK’s imagery products and services, with a focus on improving delivery efficiency and accuracy.
- Bachelor’s degree in Geography, GIS, Remote Sensing, Environmental Science, Earth Science, or a related field (or equivalent practical experience).
- Proven ability to manage and synthesize data from multiple spreadsheets (e.g., Google Sheets, Excel) and internal dashboards.
- Familiarity with GIS software (ArcGIS, QGIS) and satellite or aerial imagery.
- Experience with Python, Jupyter, or basic scripting.
- Exceptional attention to detail and a strong commitment to accuracy, especially in tracking and analyzing data.
- Excellent organizational and communication skills—both written and verbal.
- Comfortable working independently and in collaboration with a diverse, fast-paced team, with a proactive approach to problem-solving in delivery.
- Basic technical troubleshooting skills or willingness to learn.
- Experience with remote sensing imagery (optical, hyperspectral, multispectral, or similar).
- Interest in space technology, environmental monitoring, or geospatial intelligence.
- Previous experience in customer support, client services, or QA/QC, especially with a focus on data tracking and reporting.
Vacancy posted 9 hours ago
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