Department Supervisor-Cumberland Mall

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit Responsible for supporting the total OMNI customer experience in the store, ensuring visual and commercial curation according to global guidelines. Representing yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Ensure correct routines in fitting rooms and checkout, including transaction, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up to date with fashion scenes, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development Retain and share your knowledge and skills with the Store team. Collaborate, plan and work with in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Communicate regularly to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back‑of‑house including stockroom areas. Ensure high fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to the Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines follow our internal standards and utilize all provided tools and technology. Maintain best practice for any in‑store OMNI Services & tech services/tools (Instore Care App, Click & Collect, Smart Store, etc). Secure a strong balance and maintain price signs in‑store and throughout the sales floor/store following global and local guidelines to ensure a consistent price perception throughout the store. Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc). Be responsible for opening & closing the store daily. Qualifications Who You Are Emerging leader who enjoys taking responsibility. Ambitious, an effective communicator, supportive, an analytical solution‑finder, capable of working with numbers and managing statistics. Achievement‑oriented, motivated by performance and competition to be truly customer centric. Why You’ll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization guided by our 7 unique values that have been part of our success story for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS. Additional Information Compensation: expected base salary range is $19.22 - $22.39 hourly EEOC Code: SLS Pay Status: Non‑Exempt, Hourly This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. We offer: 25% Staff Discount – Medical, Pharmacy, Vision and Dental Coverage – Employee Assistance Program – Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits. Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion – a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. #J-18808-Ljbffr H&M