Engineering Supervisor

Position Summary:

Assists the Chief Engineer in managing all Engineering activities to ensure smooth operation of all systems and services required to meet Company standards to provide outstanding guest service and financial profitability. Builds and manages teams effectively.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include inspecting facilities for maintenance needs, interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Assists with planning department goals and directing team members to achieve results.
• Participates in the hiring process by interviewing potential team members and recommending those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures team members receive any required training or attends mandatory meetings. Trains, develops, empowers, coaches and counsels, conducts performance and salary reviews, resolves problems, and communicates effectively. Participates in disciplinary actions as appropriate. Monitors day-to-day Engineering operations to ensure property is maintained to exceed guest expectations and meet or exceed property standards. Takes corrective action as needed. Prepares schedules to ensure staffing levels are optimal.
• Implements and manages the maintenance program. May assist with negotiation of maintenance contracts for the property, including structure, grounds and all equipment. Ensures all local, state, and national codes and regulations are met to ensure safety, convenience, and satisfaction of guests and team members and to protect the assets and maintain property in excellent condition.
• Maintain safe environment throughout hotel/resort and/or property for all team members and guests. Acts as the safety coordinator and ensures all emergency equipment and systems are inspected, tested and certified per standards. Provides team members with information about safe use of systems and structures.
• Takes action to control expenses and maximize profitability within assigned areas. Assists the Chief Engineer with budgeting, forecasting, inventory control, policy and procedure implementation and enforcement. Utilizes computer programs to analyze reports. Makes recommendations, decisions and takes action based on that information to maximize profitability. Ensures quality while minimizing waste or loss of supplies to maintain profitability.
• Ensures property meets Engineering standards by circulating through each area of the property. Seeks opportunities to improve satisfaction.
• Reviews guest comments related to maintenance and facilities and ensure problems are corrected in a timely manner. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Maintains sufficient inventory of supplies and equipment and orders new supplies as needed. Participates in weekly/monthly inventories. Ensures equipment is properly secured and maintained and notifies maintenance of any repair or safety issues.
• Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Responds to reports of potential safety issues and proactively takes immediate action to resolve when noted. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Associates will be trained in the proper use and care of assigned PPE if applicable. The hotel/resort and/or property provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel/resort and/or propertys Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions:

• Assists Chief Engineer with merit recommendations within budget or established guidelines. Recommends promotions or reclassifications within company policy.
• Approves leave and time away from work within company policy.
• Assists with or conducts pre-shift meetings with Engineering team members to review staff assignments and specific needs. Attends all required meetings.
• Responds to emergency crisis and ensures operational support areas are covered to provide excellent customer service.
• Ensures hotel/resort and/or property engineering systems and equipment are monitored and maintained to function at optimum performance. Notifies management of major system/building problems or failures and unanticipated maintenance needs.

Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

Qualifications (relevant experience, education and training):

• Vocational schooling, military training, certification and/or experience in building related trades required in one or more of the following areas: HVAC, electrical, plumbing, and carpentry. Bachelor’s degree in Engineering/Facility Management desired.
• Five or more years related progressively responsible hotel or building maintenance/facilities management experience with one year as Chief Engineer or Engineering Supervisor in a similar setting.
• Requires ability to manage others in the department by mentoring and providing that results in team members that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Requires knowledge and ability to complete reports, financial forecasts and budgets.
• Must have strong working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs.
• Completes required training as needed.
• Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
• Able to use mathematics to solve problems, prepare budgets, conduct analyses and prepare reports.
• Requires strong computer skills including Word, Excel and Energy Management systems.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Must be able to read and understand blueprints, wiring schematics and technical manuals. Bilingual ability to communicate in Spanish preferred.
• Able to work independently with minimal guidance and as part of a team.
• Strong attention to detail and the ability to handle multiple tasks. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel/resort and/or property. Work schedules will include working on holidays, weekends and alternate shifts.
• Must maintain a clean appearance and professional demeanor.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace, maneuvering between various property areas. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks often and frequently needs to hear sounds or voices. Many aromas and smells are present in the guest rooms and other property areas. Balance is frequently required to prevent falling when walking or standing while moving tools and equipment. The team member occasionally pushes and pulls furniture or equipment. Lifting is regularly required to assess or maintain systems or equipment. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The team member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of systems and equipment (including inspection.) The team member is required to have visual acuity to perform an activity where the seeing job is at or within arm’s reach when performing mechanical or skilled trades tasks of a non-repetitive nature such as carpentry, painting, mechanics. The team member is required to have visual acuity to safely operate tools and equipment. The team member is required to have visual acuity to identify problems and determine the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat, with temperatures above 100 degrees for periods of more than one hour, while working outside during periods of hot outdoor temperatures or some indoor environments. The team member is subject to loud noise produced by hotel/resort and/or property operations equipment and tools. There is sufficient noise to cause the team member to shout in order to be heard above the ambient noise level. The team member is subject to hazards which includes proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to chemicals. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts. The team member may be required to wear a respirator at times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.