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Overnight Shuttle Driver-Crowne Plaza, Virginia Beach, VA

$19 per hour

Hotel Equities Inc

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell person   for the Crowne Plaza in Virginia Beach, VA.

Job Purpose:

The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.

This position combines transportation services with bell/porter duties and supports overall hotel operations.

  • Safely transport guests to and from the airport and other designated locations.
  • Follow all traffic laws and company safety procedures.
  • Remain calm and professional in high-traffic or emergency situations.
  • Assist guests with luggage during shuttle service.
  • Clearly communicate hotel services and amenities during transport.
  • Use a handheld device if required for scheduling or logging trips.
  • Maintain cleanliness of the shuttle vehicle (inside and outside).
  • Ensure vehicle is fueled and taken for routine service as needed.
  • Clean and maintain lobby, entrances, and courtyard areas.
  • Assist valet and other departments when needed.
  • Support hotel operations during busy periods.
  • Follow hotel conduct, grooming, and uniform standards at all times.
  • Maintain professional appearance with uniform and name tag.
  • Perform other duties as assigned by management.
  • Greet guests warmly upon arrival and departure.
  • Assist guests with unloading and loading luggage to and from vehicles.
  • Transport guest luggage to and from rooms using carts or by hand.
  • Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
  • Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
  • Provide directions and recommendations for local attractions and establishments.
  • Deliver newspapers to occupied rooms nightly.
  • Maintain a friendly, professional, and service-oriented demeanor at all times.
  • Respond promptly to guest inquiries in person and by phone.

Qualifications and Requirements:

  • High School Diploma or equivalent preferred.
  • Valid driver’s license required(per state and company requirements).
  • Must meet company insurance and driving eligibility requirements.
  • Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

This job requires the ability to perform the following:

  • Strong customer service and communication skills.
  • Ability to handle guests with patience, tact, and professionalism.
  • Ability to lift, carry, push, and pull luggage up to 50 lbs.
  • Ability to communicate effectively in English (verbal and written).
  • Ability to remain calm under pressure and in busy environments.
  • Basic comfort using handheld devices.

Physical Requirements 

  • The employee must be able to perform the following with or without reasonable accommodation:
  • Sitting: Frequent
  • Walking: Occasional
  • Climbing Stairs: Occasional
  • Bending/Stooping: Frequent
  • Grasping: Constant
  • Pushing/Pulling: Frequent
  • Lifting/Carrying: Frequent (up to 50lbs)
  • Talking, Hearing, Seeing: Constant

Equipment Used 

  • Shuttle van and other hotel vehicles
  • Luggage carts
  • Handheld devices

Amazing Benefits At A Glance:

  • Pay rate $19.00 per hour
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • 401(k) with company match
  • Employee discount
  • Flexible schedule
  • Referral program
Vacancy posted a month ago
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