Part Time Sales Ambassador - Oxmoor Center

Overview Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive team environment. For our Sales Ambassadors, it’s about making a positive impact on the world, one bar at a time. Responsibilities Sales and Customer Experience: Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of results and actively grow the store’s overall sales. Customer Experience: Deliver a world-class experience to every customer. Listen to needs, ask open-ended questions, demonstrate product benefits, and seek opportunities to leave customers more satisfied. Building the Brand: Educate customers on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) and articulate these values in-store and through community engagement. Promote store initiatives to drive traffic and positive impact. Product Passion: Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently make informed recommendations. Team Involvement Development: Use Lush resources to develop sales techniques and product knowledge, support team growth, and actively seek feedback and opportunities to improve skills. Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to team perspectives, foster belonging, promote teamwork, and value each employee’s contributions. Operational Excellence Time and Attendance: Be punctual, reliable, present, participate in teamwork, and stay informed on company updates. Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience. Stock and Inventory: Apply visual merchandising guidelines to adjust displays based on sales. Policies and Procedures: Follow opening/closing procedures, product integrity, respectful workplace, and health and safety standards. Qualifications Required: Excellent customer service skills Flexibility to adapt to changing priorities in a fast-paced environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service Strong problem-solving skills for day-to-day operations Experience working in a team environment Experience in skincare or cosmetics DEIB or social justice training and cross-cultural collaboration Fluency in Spanish, French, or other languages #J-18808-Ljbffr Lush Fresh Handmade Cosmetics North America