Field Staff - Napa / Sonoma , CA

FIELD STAFF

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing . We are here to serve our clients and their guests in every way that we can. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please.

PAY: HOURLY:  To be discussed during the interview.

SCHEDULE:  This part-time position is based on client needs, and may require you to workdays, evenings, and/or nights as well as holidays and weekends.

Overview of Position
Field staff positions with our company are part-time and hours available can vary greatly week to week. We may have several weeks with no hours and then several weeks with 40 plus hours. We schedule 6 months to 24 hours in advance so individuals with flexible schedules that can work nights and weekends are the people we use most frequently. Shifts can vary from 4 to as many as 16 hours a day. You can decline or accept shift offers but those that are the most flexible are usually called first. Our business requires that we ask you to work in a variety of locations. You will also be required to wear a company shirt and name badge on most programs. Your daily job duties usually revolve around assisting our guests to and from arranged transportation and setting up transportation vehicles so guests can board in a timely and orderly fashion.

Below is a list of common field staff assignments.

Airport Meet & Greet and Departures – You will be assigned to meet a lead staff person at the airport. That lead will assign you a specific role for that day which usually involves meeting and greeting guests as the move down the escalator to the baggage claim area.   On occasion, may be required to assist and/or lift luggage (up to 50 lbs.).

PM Transfers – You will be assigned to meet a lead staff person at a specified hotel. That lead staff person will give you a specific role in managing the flow of people from the hotel to the motor coach and back at the end of the evening.

Tours – You will be assigned to meet a lead staff person at a specified hotel. That lead will assign you to a specific area tour based on your past experience with the tours that day. You will be responsible for making sure all the guests are safely transferred to and from the tour location.

Successful staff consistently demonstrates the following traits and behaviors:

• Good communication skills
• Positive and professional demeanor with guests
• Good time management skills – arriving on time to all locations
• Flexible with both their schedule and willingness to go one step beyond expectations
• Proactive verses being told what to do every step of the way
• Good peer relationships
• Clean and professional appearance

Special Requirement: Must have valid driver’s license with a good driving record.

Equal Opportunity Employer (EEO) Statement

Hello! Destination Management is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

ADA Essential Functions Statement

The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation.

Physical & Environmental Requirements

This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Physical requirements are described using ADA - compliant, non - exclusionary language.

Reasonable Accommodation Statement

We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources.

Pay Transparency Notice

Where required by applicable law, we disclose a good faith compensation range that reflects what we reasonably expect to pay at the time of hire for this role. The actual offer may vary based on factors such as job-related skills, experience, education, certifications, and market conditions. For locations without a pay range disclosure requirement, candidates may still request the pay scale for this role during the process. We do not request or rely on salary history where prohibited by law.

At-will Employment

As an employee of Hello! Destination Management, your employment has been and continues to be “at-will.” This means that during the course of employment with the Company, employees are free to terminate their employment with the Company at any time, with or without a reason, and the Company has the right to terminate employees at any time, with or without a reason. Although the Company may choose to terminate an employee for cause, cause is not required. No one other than the President of the Company has the authority to alter this at-will employment arrangement, to enter into an agreement for employment for a specified period of time, or to make any agreement contrary to this at-will arrangement. Furthermore, any such agreement must be in writing and must be signed by the President of the Company.

Disclaimer

This is not a comprehensive listing of duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice to meet evolving business needs.