Restoration Supervisor

Job Description

Job Description

Restoration Supervisor

Lead a Team. Make a Difference. Build Your Career with SERVPRO.

At SERVPRO, we're more than a restoration company—we're a team committed to helping homeowners and businesses recover after fire, water, mold, storm, and other property damage. We're looking for a motivated, hands-on Restoration Supervisor who leads by example, takes pride in delivering quality work, and enjoys developing others while providing outstanding customer service.

If you're an experienced restoration professional ready to take the next step in your career, we'd love to meet you.

Benefits

• Competitive compensation
• Paid training and continuing education
• IICRC certification opportunities
• Uniforms provided
• Company vehicle (when applicable)
• Company tools and equipment provided
• Career advancement opportunities
• Professional development and leadership training
• Comprehensive benefits package
• And more!

Position Summary

The Restoration Supervisor is responsible for leading restoration crews, coordinating restoration projects, and ensuring work is completed safely, efficiently, and to SERVPRO's high standards. This position serves as the primary field leader, overseeing daily operations while delivering an exceptional customer experience from start to finish.

As the face of SERVPRO in the field, you'll demonstrate our Here to Help® commitment by communicating professionally with customers, insurance representatives, and team members throughout every project.

Key Responsibilities

• Lead and supervise restoration technicians on residential and commercial restoration projects.
• Assign daily work activities and ensure projects are completed safely, efficiently, and on schedule.
• Deliver exceptional customer service while maintaining clear communication throughout the restoration process.
• Perform and oversee water, fire, mold, storm, and specialty cleaning services.
• Monitor project quality and ensure all work meets SERVPRO standards.
• Identify jobsite hazards and enforce all company safety policies and OSHA guidelines.
• Create and maintain detailed, accurate job documentation, including photos, notes, moisture readings, and equipment records.
• Manage labor hours, equipment usage, and consumable materials to maximize efficiency.
• Train, coach, and mentor Restoration Technicians to support their professional growth.
• Communicate project updates, challenges, and scheduling needs with the Restoration Manager and office staff.
• Inspect, clean, and maintain company vehicles, equipment, and tools.
• Assist with warehouse organization, facility maintenance, and inventory management.
• Participate in on-call emergency response rotations as needed.
• Continue developing technical knowledge through ongoing training and industry certifications.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required
• Minimum of 1 year of experience in restoration, construction, cleaning, or a related field
• Previous leadership or supervisory experience preferred
• IICRC certifications preferred (or willingness to obtain)
• Strong leadership, communication, and organizational skills
• Ability to make sound decisions in a fast-paced environment
• Excellent customer service and problem-solving abilities
• Valid driver's license with a clean driving record
• Ability to successfully pass a background check and drug screening

Physical Requirements

This position requires working in residential and commercial environments under a variety of conditions. Candidates must be able to:

• Lift up to 50 pounds independently and up to 100 pounds with assistance
• Stand, walk, bend, kneel, climb ladders, and work overhead for extended periods
• Work in confined spaces such as crawl spaces and attics
• Safely operate company vehicles and restoration equipment
• Perform repetitive lifting, pushing, pulling, carrying, and reaching
• Work around water, mold, smoke, debris, cleaning chemicals, and other environmental conditions
• Wear appropriate personal protective equipment (PPE), including respirators when required
• Work in varying temperatures, humidity levels, and occasionally noisy environments

Why SERVPRO?

At SERVPRO, we invest in our people. We provide the training, equipment, and opportunities you need to build a rewarding career while making a meaningful difference in the lives of our customers. If you're ready to lead a team, solve problems, and grow with an industry leader, apply today and become part of the SERVPRO family.