Infrastructure Analyst II

Job Description

Job Description

Overview

CTG is seeking to fill an Infrastructure Analyst II - Job Scheduling and Migration opening for our client in Buffalo, NY.

Location: Buffalo, NY
Duration: 12 months

Overview:
Completes activities related to larger and/or more complex installations, configuration, operation, and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities:

• Respond to and resolve Service Desk escalations based on outcomes of previous incidents.
• Create/document procedures for work orders and request-based tasks.
• Analyze and isolate technical incidents requiring problem-solving; utilize diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates.
• Schedule maintenance changes to minimize operational risk.
• Participate in cross-functional project work; lead technical teams and provide design input.
• Document and improve SOP and maintenance tasks for efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, identifying risk-related issues needing escalation to management.
• Promote an inclusive environment reflecting the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues.
• Complete other related duties as assigned.

Scope of Responsibilities:

• Oversee job scheduling and migration activities, ensuring compliance with organizational standards.
• Collaborate with application teams for quality assurance and incident resolution.
• Provide technical assistance for disaster recovery preparation and testing.

Supervisory/Managerial Responsibilities:

• Lead technical teams within projects and guide less experienced staff on processes.

Education and Experience Required:

• Minimum of 6 years’ higher education and/or work experience.
• Experience reading and digesting technical information.
• Detail-oriented with proven written and verbal communication skills.
• Strong customer focus and ability to manage multiple work priorities.

Education and Experience Preferred:

• Bachelor’s degree in a technology-related field.
• Minimum of 7 years’ higher education and/or work experience.
• Certifications or special training in related technologies.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at View email address on ziprecruiter.com. Kindly forward this to any other interested parties. Thank you!