Trackside IT Support Engineer

About Pratt Miller, an Oshkosh companyPratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.The NASCAR Track Support Representative will provide on-site trackside support for Pratt Miller software tools and technology initiatives at NASCAR races. Support will focus on proprietary data acquisition, processing, management, and delivery.The ideal candidate will possess a technical background, preferably in computer science/IT, and have 3 or more years of experience working with both Microsoft Windows and Linux operating systems, and network design and management. Experience development in .NET and python is preferred but not required.The ideal candidate will have strong interpersonal and communication skills. A positive attitude, and an established ability to operate in high pressure environments is preferred.Experience in motorsports, specifically NASCAR, is a plus, but not a requirement.ESSENTIAL DUTIES AND RESPONSIBILITIES:Candidate will be the first level trackside contact for all Pratt Miller software tools at NASCAR race events and will be responsible for providing IT and technology support for trackside technology initiatives. Typical responsibilities include, but are not limited to:Provide on-site technical and user support for all Pratt & Miller software tools at NASCAR Sprint Cup races (41 events per year); also provide limited support for supported Truck teams at companion eventsProvide expert-level user support for clients as neededProactively check in with clients to identify support needsProvide first-level support and intermediary communication with higher level support personnelActively monitor health and performance of competition tools and servicesProvide informal training to end users as neededProvide support or assistance for other devices and toolsets which interact with Pratt Miller softwareReport technical issues and user feedback to Pratt Miller software development staffMaintain a trackside library of all current versions of Pratt Miller software toolsets and support materialsImplement and support technology-driven projects for communication, data dissemination, and competitive evaluation initiativesManage and maintain all trackside technology systems (networking, PCs, internet, satellite)Receive regular training and updates on Pratt Miller software toolsets utilized in the NASCAR programAssist in the production and distribution of weekly reportsADDITIONAL DUTIES AND RESPONSIBILITIES:In addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:Attendance at Pratt & Miller meetingsEducation / trainingProvide feedback on product needs and processesSupport Pratt Miller initiatives as necessaryESSENTIAL KNOWLEDGE AND SKILLS:Desired EducationBS or MS in Engineering or Computer Science or equivalentAt least 3 years of experience in Information Technology, Systems Support, or Database AdministrationDesired Specialized Knowledge and SkillsOutgoing personality, excellent interpersonal and communication skills, and a customer-focused attitudeAbility to troubleshoot complex issues and arrive at a practical solutionUnderstanding of Microsoft Windows/Windows Server operating systemsUnderstanding of Linux operating systemsExperience with networking concepts (domains, authentication, security groups, maintenance, and networking)Background in enterprise-level software deployment and supportExperience designing and implementing networking infrastructureExperience in solderingKnowledge of basic (non-line level) electrical systemsDemonstrated capability to research, understand, and implement new technologyAbility to work independently but seek additional assistance when requiredAttention to detail and drive for qualityStrong work ethicTeam playerTrackside experience in motorsports, specifically NASCARWork Environment/Physical DemandsExtensive, independent travel and long hours are required (41 events per year)Stress may occur periodicallyRequirement to lift 50#Requirement to occasionally perform elevated work, or work in an enclosed environmentAcceptance of operating in an environment with inherent risk.Pay Range: $79,300.00 - $126,900.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email View email address on click.appcast.io Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.SummaryLocation: Huntersville, North Carolina, United StatesType: Full time