Insurance Customer Service

Insurance Customer Service Representative

$40,000 Starting Base Salary | Benefits | Paid Training | Career Growth

Build a Career in Professional Customer Service

Michael Davis – State Farm Agency is seeking a professional, dependable, and customer-focused individual to join our established Nashville team as an Insurance Customer Service Representative .

We are looking for someone who enjoys helping people, communicates professionally, pays attention to detail, and has experience working in a customer-facing role within a professional office or business environment.

This position is ideal for someone who takes pride in delivering excellent service, building customer relationships, and helping people find solutions to their needs.

Insurance experience and an active insurance license are not required to apply. We are willing to train the right candidate and provide support in obtaining the necessary insurance licenses.

With a $40,000 starting base salary , benefits, and opportunities for professional development, this is an excellent opportunity to establish a long-term career in the insurance industry.

What You'll Do

• Serve as a primary point of contact for customers by answering incoming calls, responding to inquiries, and providing professional assistance.
• Build and maintain positive customer relationships through responsive service and consistent follow-up.
• Assist customers with policy questions, coverage information, billing inquiries, policy changes, and general account needs.
• Identify customer needs and help explain available insurance products and coverage options.
• Review customer accounts and recognize opportunities to provide additional assistance or recommend appropriate coverage.
• Follow up on outstanding customer requests to ensure timely resolution.
• Maintain accurate customer records and documentation.
• Work closely with the agency team to ensure a positive and consistent customer experience.

What We're Looking For

The ideal candidate has experience providing customer service in a professional business environment and understands the importance of communication, organization, and follow-through.

Preferred Qualifications:

• 1–2 years of customer service experience in a professional office, agency, or business environment.
• Experience handling customer inquiries, answering phones, managing requests, and following up on outstanding matters.
• Strong verbal and written communication skills with a professional and friendly approach.
• Excellent organizational skills and attention to detail.
• Ability to listen, understand customer needs, and provide appropriate solutions.
• Comfortable working with computers, navigating multiple systems, and maintaining accurate records.
• Dependable, proactive, and capable of working independently as well as part of a team.
• Sales or account management experience is a plus.
• Willingness to obtain required Property & Casualty and Life & Health insurance licenses after hire.

Insurance experience is NOT required. We welcome candidates with transferable experience in:

• Banking and financial services
• Real estate and mortgage offices
• Medical and dental offices
• Property management
• Professional service firms
• Staffing and recruiting agencies
• Customer account management
• Administrative and office-based customer service
• We are particularly interested in candidates who have worked in a structured professional environment and are comfortable balancing customer service responsibilities with administrative tasks.
• Potential for increased base compensation based on relevant experience and existing insurance licenses
• Health insurance compensation
• Life insurance
• Paid training and support obtaining required insurance licenses
• Valuable professional development and industry experience
• Growth potential and opportunities for advancement within the agency

Why Join Michael Davis – State Farm Agency?

Join an established Nashville agency led by Michael Davis, a State Farm agent since 1987 and President's Club qualifier.

You will be part of a professional team that helps individuals, families, and businesses protect what matters most. This is an opportunity to bring your existing customer service skills into a new industry, learn valuable insurance knowledge, and develop a rewarding long-term career.

If you enjoy helping people, have experience in a professional customer service environment, and are looking for an opportunity to grow, we encourage you to apply!

Submit your resume to be considered.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.