Host/Hostess

Guest Transit Host

The Guest Transit Host position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Guest Transit Host is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.

Summary of Essential Functions and Responsibilities

• Greets Guests and initiates friendly interaction. Provides Guest excellence, which exceeds expectations
• Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
• Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Effectively performs in the role of Tram Conductor to include (but not limited to):
  • Visually observes trailing cars on multi-unit conveyances for potential safety hazards
  • Visually observes Guest actions during operation to prevent safety hazards
  • Communicates calmly, clearly and professionally with Tram Conductor/Lot Attendants
  • Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
• Completes daily written reports and turn in any necessary paperwork to Parking PIC
• Works each position in all weather conditions
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years of age
• Minimum of 18 years of age is required when/as:
  • Any activity with use of a motor vehicle to include trams and shuttles
• Basic computer skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, or holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using approved methods of communication
• Able to learn additional ticketing system functions
• Above average attention to detail and accuracy of information
• Ability to memorize safety standards & scripted material
• Must have manual dexterity necessary to complete all job duties

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job
• Able to sit, stand or walk for long/short periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.