Administrative Liaison

What You’ll Do Greets all patients and visitors with a smile in a prompt, courteous, and helpful manner. Assist with various office tasks as assigned by the Executive Director and Assistant Clinical Director. Address patient billing and financial inquiries, ensuring they are directed to the appropriate departments. Professionally answer phone calls and emails, delivering information and relaying messages as needed. Uphold patient confidentiality with a deep understanding of HIPAA/HITECH regulations and maintain awareness of highly confidential and/or important documents received at the clinic. Route incoming mail to the appropriate department or individual. Ensure lobby area is clean and presentable, with appropriate beverages for patients and visitors. Maintain an accurate record of visitors each day, personal belongings dropped off, and visitation logs. Assist Assessors and other departments with notarizing documents as required. Able to maintain professionalism in a variety of stressful situations. Conflict resolution in relation to financial and no‑show policies and other required forms. Assist with milieu management as needed, including front office coverage, check‑in/out process, line of sight, dismissal, and administrative duties. Other responsibilities as assigned by leadership. Every day, your work will help transform lives—building stronger minds, healthier families, and brighter futures. What We’re Looking For 1 year of office experience; healthcare experience preferred. Strong customer service and the ability to handle multiple tasks. High School Diploma. Passionate about serving youth and families with integrity and compassion. Thrive in a collaborative, mission‑driven environment. What We Offer Medical, Dental & Vision Insurance 401(k) Life Insurance + AD&D Short‑Term & Long‑Term Disability Accident Insurance, Critical Illness Insurance & Hospital Indemnity Insurance Employee Assistance Program Paid Time Off (PTO) plus 7 Paid Holidays + 2 Floating Holidays A culture of growth, recognition, and celebration This position requires valid U.S. work authorization. The company does not provide visa sponsorship now or in the future. #J-18808-Ljbffr BasePoint Academy