AI Research Engineer

AI Engineer

As an AI Engineer on our research team, you'll work on our hardest research and AI infra problems. You'll both help prototype new products and also work on turning prototypes into a high quality AI product. Hard problems include passing the healthcare billing Turing Test - would an insurance agent who is interacting with our AI or a healthcare biller who is reviewing the work of our AI think our AI is a human, and not an AI? More concretely, you will be working to improve our AI agent's quality so it acts more human-like and collects more accurate and detailed results from insurance.

What you'll do

• Main focus is on improving models, LLM orchestration, prompt optimizations, evaluation framework, and AI infra
• Enable agent/workflow product engineers
• Own and raise the bar on AI quality
• Own ultimate vision of end to end AI orchestration of modules
• Work on hardest research problems (ie. Anti-AI)
• Mainly a mix of ML, data science, and applied LLM work. Heavy Python.

Who we're looking for

• You like reading the latest LLM research papers
• Deep experience in implementing and building AI agents
• Eager to try out the latest releases (ie. o1, OpenAI voice mode, Claude Computer-Use) to see how it can be used in real-world healthcare billing applications
• Worked with complex distributed systems with many async operations
• Excited about pushing the boundaries of conversational AI technology
• Can balance quick experimentation with systematic evaluation
• Very high Python mastery

Perks & Benefits

• In-person culture at our Flatiron office in NYC with paid lunch and dinner
• Flexible hours and time off
• Gym stipend
• Commuter benefits
• Health, dental, vision insurance
• 401(k) with matching contribution
• Annual offsite

Our Values

• Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.
• Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.
• Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.