Customer Service | Eden Prairie, MN | Remote

UnitedHealth Group - - Responsibilities: Answer incoming phone calls from health care providers and members and identify the type of assistance needed; Focus on resolving issues on the first call and navigate through complex computer systems to identify the status of the issue and provide appropriate response; Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers; Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems; Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues