Customer Experience Representative

Job Description

Job Description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

As a Customer Service Representative, you’ll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you’ll develop and nurture strong customer relationships and deliver outstanding service.

Every day, you’ll support customers with service orders and billing analysis. You’ll offer creative resolutions and connect your clients with the right products and services for their needs.

PRIMARY DUTIES & RESPONSIBILITIES:

Responsible for providing customer service for all customers. 

Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.

Experience in dealing with challenging interpersonal situations using flexibility to create positive change.

Strong face to face, written and verbal communications skills.

Experience diffusing difficult customer situations.

REQUIRED EXPERIENCE & KNOWLEDGE:

Two years of experience in direct or related industry.

Associate degree in business or a combination of education and experience.

Interact with complex database and management systems supporting customers.

You’ll thrive in this role if you’re an effective communicator with excellent interpersonal skills. To be successful, you’ll need to be familiar with bookkeeping practices and data management.

If you’re a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance 

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.