Paramedic / Transfer Center Coordinator - Transfer Center, USA Health Shared Services

Job Title

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.

Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, Nursing Homes, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential transfer.

Facilitates patient throughput to a final destination with an ongoing focus on quality and efficiency.

Works directly with Transfer Center Specialists to ensure timely transfer, appropriate bed assignment, and provides accurate patient information to assist with the development of an initial plan of care.

Processes patient acuity and facilitates patient flow through the continuum of care.

Triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians and nurses.

Completes all training and is competent in the electronic applications related to job functions.

Responsible to adhere to regulatory requirements such as EMTALA, Ethics and Compliance policies, and quality initiatives; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives.

Communicates with physicians and outlying facilities regarding all patient transfers. Potential bed placements and assists with coordinating patient movement from one facility to another.

Provides follow up with facilities as needed.

Adheres to customer service compliance.

Provides clinical resource information as needed to other team members in order to facilitate optimal patient outcomes.

Communicates and uses appropriate customer relation skills

Adheres to hospital policies including confidentiality

Evaluates medical necessity/available services for acute level of care for incoming transfers.

Communicates with Case Management and Patient Access regarding incoming transfer.

Uses problem-solving skills to determine the course of action to generate the best patient clinical outcome, the physicians' preferences, and the transferring and receiving hospitals.

Adheres to established policies and procedure and standards of care.

Escalates issues through the established chain of command in a timely manner.

Utilizes effective and professional communication.

Acts as a liaison between physicians, patient/family, hospital staff, patient care areas, and outside agencies.

Successfully complete an annual driver audit and evaluation to confirm safe operating skills.

Immediately report any changes in driving status, citations, or accidents to leadership.

Failure to maintain annual driving compliance or insurance eligibility will disqualify the employee from transport responsibilities.

Completes all mandatory department, educational and hospital requirements

Adheres to current Infection Control and Safety Standards

Regular and prompt attendance

Ability to work schedule as defined and overtime as required

Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

High School Diploma or equivalent and 3 years Paramedic experience Required

Graduate of an EMT-Paramedic course Required

Possession of a valid driver's license and maintenance of a driving record sufficient to maintain insurance coverage under the University of South Alabama. Required

PARAMEDIC - Paramedic Licensed Licensed as a paramedic in the state of Alabama Upon Hire Required

Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

Must be proficient with typing, have a moderate skill set with computers, great communication and phone etiquette skills.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer minorities/females/veterans/disabilities/sexual orientation/gender identity.