Part-Time Shipping and Retail Associate

Position Summary This position typically works 18‑25 hours per week. The Part‑Time Store Associate is an entry‑level, part‑time position that will work at FedEx Office’s retail stores. The Associate is knowledgeable in FedEx Office’s retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. They will use consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. Operational duties include running and maintaining retail and self‑service equipment, moving boxes, stocking materials, and completing assigned tasks based on priority. General Duties and Responsibilities People Follows instructions of a supervisor and assists other team members in performing limited store functions. Understands and models the Purple Promise to make every FedEx experience outstanding. Service Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need. Ensures all customer problems are resolved quickly and to the satisfaction of the customer. Maintains a safe, clean and orderly retail store. Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages. Assists with processing financial transactions using a point‑of‑sale terminal (POS), including handling cash and making change. Cleans and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability. Stays current on retail store merchandising materials and ensures proper display of all retail‑area products and signage. Takes preemptive action to prevent errors and waste. Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer‑service and security policies and procedures. Self‑Management Performs multiple tasks at the same time. Looks for opportunities to improve knowledge and skills within the retail store. Adheres to all FedEx Office standards, as outlined in the Team Member Handbook. Performs all other duties as needed or required of the position. Minimum Qualifications and Requirements High school diploma or equivalent education. Excellent verbal and written communication skills. Essential Functions Ability to stand during the entire shift, excluding meal and rest periods. Ability to move and lift 50 pounds. Ability, on a consistent basis, to bend/twist at the waist and knees. Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members. Ability, on a consistent basis, to perform work activities requiring cooperation and instruction. Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure. Ability, on a consistent basis, to maintain attention and concentration for extended periods of time. Ability, on a consistent basis, to work with minimal supervision. Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position. FedEx Office is an equal‑opportunity employer, including veterans and individuals with disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. #J-18808-Ljbffr